WhatsApp clarified that the one-to-one and group chat with friends and family are fully encrypted, but said that the conversation between the users and business/shop owner on the messenger app may be used by its parent company Facebook and subsidiaries for marketing ads and promote its services.
This apparently angered users and lead to the mass migration of subscribers from WhatsApp to rival messenger apps. In the last three days alone, millions of users shifted their base to Telegram and Signal.
Now, the Indian government has stepped in to see if WhatsApp's revised terms of service violate the user-privacy of the citizens and also may seek an explanation from the Facebook-owned company, reported The Times of India.
It has come to light that WhatsApp has a different version of terms of service with the European Union, where all conversation on the messenger is encrypted by default in all types of communication including people-to-business chat. It won't share any data with Facebook or any other sister firms.
Even Paytm founder and CEO Vijay Shekhar Sharma highlighted the double standards of WhatsApp and slammed the company on Twitter.
How long we will be taken for granted by such blatant double standards ?
Self claimed ad claiming respect of our privacy v/s actual policy.
For India 🇮🇳 For Europe 🇪🇺 pic.twitter.com/bT45XwvsO1
— Vijay Shekhar Sharma (@vijayshekhar) January 13, 2021
It remains to be seen what steps the Indian government will take to see if there is any loophole in WhatsApp's terms of service and if there is, rectify it.