Mangaluru Customs granted IS 15700:2005 licence by BIS

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December 16, 2017

Mangaluru, Dec 16: The Mangaluru Customs Commissionerate has been granted the Service Quality Management Systems (SQMS) Certification Licence No SQ/L-6000272 dated 14-11-2017 for IS 15700: 2005 by the Bureau of Indian Standards (BIS).

The licence has been granted to the Headquarters office at New Custom House, Panambur, Mangaluru and all other formations viz. Docks office (including Passenger terminal and Container Freight Station) Mangaluru, Old Port, Mangaluru, International Airport, Mangaluru, Air Cargo Complex, Mangaluru, Customs Division and Custom House, Karwar, Customs Preventive Unit, Malpe (including Customs Special Preventive Unit Kundapura) and Customs Preventive Unit Kumta (including Customs Special Preventive Unit Honnavar and Bhatkal).

It is learnt to be the first Customs Commissionerate in the country to get the comprehensive license/certification for the entire Commissionerate involving all formations as mentioned above.

Sevottam is an initiative of the Central Board of Excise and Customs (CBEC) to deliver service quality to citizens as per SQMS standard IS 15700:2005 of the BIS. It has been launched as a certification scheme which provides for the award of the sevottam symbol of excellence to public service organizations that implement and are able to show compliance to a set of management system requirements as per IS 15700. The standards require the public sector organisation to demonstrate its ability to consistently provide effective and efficient service that meets customer requirements as well as relevant legal, statutory and regulatory requirements.

The BIS has undertaken an elaborate audit of the entire process of implementation of Sevottam including interalia compliance to standards, record keeping, internal audits, preventive and corrective action take, On satisfying that the standards for implementation have been met, the licence has been granted for three years upto 13th November, 2020.

The service deliverables covered in the licence are acknowledgement of written communication, conveying of decisions on matters, disposal of refund/drawback claims, remittance of drawback, examination an clearance of export consignments, clearance of import goods, release of seized goods, release of seized documents, documented procedure for complaint handling and infrastructure for all formations in a time bound manner.

In line with the Service Quality Policy and the Citizen Charter of the CBEC, the Commissionerate is committed to encourage, facilitate and assist existing and potential assesses/importers/exporters to voluntarily discharge their tax obligations and to provide them services necessary in meeting these obligations. In this direction, the Commissionerate having been licensed for IS 15700:2005 is committed to continually improve the standards of services and the effectiveness of the SQMS with the objective of enhancing customer satisfaction.

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News Network
December 4,2025

Mangaluru: Chaos erupted at Mangaluru International Airport (MIA) after IndiGo flight 6E 5150, bound for Mumbai, was repeatedly delayed and ultimately cancelled, leaving around 100 passengers stranded overnight. The incident highlights the ongoing country-wide operational disruptions affecting the airline, largely due to the implementation of new Flight Duty Time Limitations (FDTL) norms for crew.

The flight was initially scheduled for 9:25 PM on Tuesday but was first postponed to 11:40 PM, then midnight, before being cancelled around 3:00 AM. Passengers expressed frustration over last-minute communication and the lack of clarity, with elderly and ailing travellers particularly affected. “Though the airline arranged food, there was no proper communication, leaving us confused,” said one family member.

An IndiGo executive at MIA cited the FDTL rules, designed to prevent pilot fatigue by limiting crew working hours, as the cause of the cancellation. While alternative arrangements, including hotel stays, were offered, about 100 passengers chose to remain at the airport, creating tension. A replacement flight was arranged but also faced delays due to the same constraints, finally departing for Mumbai around 1:45 PM on Wednesday. Passengers either flew, requested refunds, or postponed their travel.

The Mangaluru delay is part of a broader crisis for IndiGo. The airline has been forced to make “calibrated schedule adjustments”—a euphemism for widespread cancellations and delays—after stricter FDTL norms came into effect on November 1.

While an IndiGo spokesperson acknowledged unavoidable flight disruptions due to technology issues, operational requirements, and the updated crew rostering rules, the DGCA has intervened, summoning senior airline officials to explain the chaos and outline corrective measures.

The ripple effect has been felt across the country, with major hubs like Bengaluru and Mumbai reporting numerous cancellations. The Mangaluru incident underscores the systemic operational strain currently confronting India’s largest carrier, leaving passengers nationwide grappling with uncertainty and delays.

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News Network
November 29,2025

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New Delhi: Karnataka chief minister Siddaramaiah and deputy CM DK Shivakumar on Saturday put up a dramatic display of unity at a closely watched joint press briefing, firmly dismissing weeks of speculation about a power-sharing tussle within the Congress. With the high command nudging both leaders to sit together and settle the dust, the meeting became a political spectacle, ending with the duo declaring that there was “no confusion, no differences.”

Calling the reports of a rift “manufactured confusion,” Siddaramaiah said the talks had gone smoothly, even joking about their breakfast. “Breakfast was very good. All three of us enjoyed it,” he said. “We want to end this confusion once and for all. For local elections and for 2028, our mission is clear — Congress must return to power. There is no difference between me and DKS, not now, not before.”

He blamed the media for fuelling rumours and reiterated absolute adherence to the party leadership. “From tomorrow, let there be no confusion. What the high command says, we will follow.”

Siddaramaiah also assured that the Assembly session starting December 8 would run smoothly and vowed that Congress would take on the BJP and JD(S) “together.”

Shivakumar echoed the chief minister word for word, stressing loyalty and discipline. “People have given us a massive mandate. It is our duty to deliver,” he said. “This government was formed under Siddaramaiah’s leadership. We both have complete trust in the high command. If they tell me to wait, I will wait.”

He added that the two leaders had discussed strategy for the 2028 Assembly elections. “Whatever the CM says, I agree. We are loyal soldiers of the party. The party may be facing challenges nationally, but we will keep it strong in Karnataka.”

Shivakumar also said Siddaramaiah would soon visit his home for lunch or dinner — another symbolic gesture meant to underline their unity.

Both leaders later posted on social media describing the breakfast meeting as “productive” and focused on “Karnataka’s priorities.”

The BJP, however, rejected the show of camaraderie as “pure bunkum,” accusing Congress of trying to paper over an internal power struggle. But Siddaramaiah and Shivakumar insisted their united front would continue — and that there was “no confusion” within the state leadership.

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News Network
December 3,2025

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Mangaluru, Dec 3: A group of Congress workers gathered at the Mangaluru International Airport on Wednesday to welcome AICC general secretary K C Venugopal, but the reception quickly turned into a display of support for Deputy Chief Minister D K Shivakumar.

Venugopal arrived in the city to participate in the centenary commemoration of the historic dialogue between Mahatma Gandhi and Narayana Guru. The event, organised by the Sivagiri Mutt, Varkala, in association with the Mangalore University Sri Narayana Guru Study Chair, is being held on the university’s Konaje campus.

KPCC general secretary Mithun Rai and several party workers had assembled at the airport to receive Venugopal. However, the moment he stepped out, workers began raising slogans backing Shivakumar.

The university programme will be inaugurated by Chief Minister Siddaramaiah.

This show of support comes just a day after Siddaramaiah remarked that Shivakumar would lead the government “when the high command decides.” The chief minister made the comment after a breakfast meeting at Shivakumar’s residence—another public display of camaraderie between the two leaders amid ongoing attempts by the party high command to downplay their leadership rivalry.

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