Mumbai-London Jet Airways flight diverted to Romania, stranded for over 4 hours

Agencies
July 23, 2018

New Delhi, Jul 23: A London-bound Jet Airways flight from Mumbai was today diverted to Bucharest in Romania due to a medical emergency, but it remained stranded there reportedly for more than four hours, passengers complained.

Author Suhel Seth was one of the passengers on the flight. He took to Twitter to vent his anger.

"The commander of @jetairways 9W 116 which is now stranded at Bucharest tells us that while all local clearances have been given, they are waiting for the goddamn DGCA to give them an approval and that too from Bombay? How stupid can things get?" he tweeted.

In another tweet, Seth said, "Passengers on @jetairways 9W 116 have been sitting in the plane at Bucharest which has now been on the Tarmac for four hours. Waiting for some stupid chap in the DGCA BOMBAY to give us an approval to take off for London. What's going on @jayantsinha and @sureshpprabhu?".

Civil Aviation Minister Suresh Prabhu reacted to his tweet: "I am getting this looked into and sorted out immediately."

Minutes later, the Ministry of Civil Aviation tweeted that no permission from the Directorate General of Civil Aviation (DGCA) was required but they were awaiting clearance from Boeing, the aircraft manufacturer, as the flight had landed with excess fuel weight.

"There is no permission pending from DGCA. However, since the landing was with excess fuel weight (en route London), clearance has been sought from the manufacturer (Boeing) so that there is no technical safety issue on take-off. Should take off as soon as the clearance is received," the tweet read.

A Jet Airways spokesperson said flight 9W116 from Mumbai to London Heathrow, with 328 people on board, was diverted to Bucharest, Romania due to a medical emergency.

The people have now been shifted to a local hospital for further treatment. Jet Airways, along with local authorities, is making all necessary arrangements for the flight to continue its onward journey to London Heathrow, the spokesperson said.

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News Network
December 6,2025

indigoticket.jpg

With IndiGo flight disruptions impacting thousands of passengers, the airline on Saturday said that it will offer full waiver on all cancellations/reschedule requests for travel bookings between December 5, 2025 and December 15, 2025.

Earlier in the day, the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure baggage separated from the travellers are delivered in the next two days.

In a post on X, titled 'No questions asked', IndiGo wrote, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."

"We are deeply sorry for the hardships caused," it further added.

Several passengers, however, complained of not getting full refund as promised by the airline.

Netizens have shared screenchots of getting charged for airline cancellation fee and convenience fee.

"Please tell me why u have did this airline cancellation charges when u say full amount will be refunded (sic)," a user wrote sharing a screenshot of the refund page.

"Well, but you have still debited the convenience charges," wrote another.

Passengers have also raised concerns about the "cancel" option being disabled on the IndiGo app. "First enable the 'Cancel' button on your App & offer full refund on tickets cancelled by customers between the said dates," wrote a user.

A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance in refund processing will invite immediate regulatory action.

The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the ministry said in a statement.

"Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.

On Saturday, more than 400 flights were cancelled at various airports.

IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells.

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