Bengaluru: The Karnataka Health and Family Welfare Department is set to take complete control of the 108 ambulance services by February 2026. The move aims to enhance efficiency and ensure uninterrupted emergency medical support across the state.
As part of the transition, the department plans to conduct recruitment tests for Emergency Medical Technicians (EMTs) who provide first aid and medical assistance during patient transit.
The government will also procure 175 new ambulances from the Road Safety Authority to replace older vehicles that have frequent breakdowns. The new fleet will be equipped with Mobile Data Terminals—tablet devices designed to help technicians and drivers locate patients and nearby hospitals more effectively.
These devices will also integrate ambulance operations with e-Sanjeevini, the national telemedicine platform, allowing hospital doctors to guide EMTs in real time and prepare facilities before a patient’s arrival.
A new command control centre, staffed with over 250 personnel, will operate using 112 NGERSS software developed by C-DAC. This system enables call dispatchers to track ambulances, patients, and hospitals, ensuring that the nearest available vehicle is promptly assigned. All government hospitals have already been geo-tagged, and private hospital data is being added for full integration.
A pilot project in Chamarajanagar district has already demonstrated successful, delay-free ambulance dispatch using the new system.
To streamline fleet management, the department also plans to engage district-level agencies to manage ambulance drivers, ensuring transparency and accountability in service operations.



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