New Delhi, Dec 5: IndiGo CEO Pieter Elbers issued a public apology this evening after more than a thousand flights were cancelled today, making it the "most severely impacted day" in terms of cancellations. The biggest airline of the country cancelled "more than half" of its daily number of flights on Friday, said Elbers. He also said that even though the crisis will persist on Saturday, the airline anticipates fewer than 1,000 flight cancellations.
"Full normalisation is expected between December 10 and 15, though IndiGo cautions that recovery will take time due to the scale of operations," the IndiGo CEO said.
IndiGo operates around 2,300 domestic and international flights daily.
Pieter Elbers, while apologising for the major inconvenience due to delays and cancellations, said the situation is a result of various causes.
The crisis at IndiGo stems from new regulations that boost pilots' weekly rest requirements by 12 hours to 48 and allow only two night-time landings per week, down from six. IndiGo has attributed the mass cancellations to "misjudgment and planning gaps".
Elbers also listed three lines of action that the airline will adopt to address the issue.
"Firstly, customer communication and addressing your needs, for this, messages have been sent on social media. And just now, a more detailed communication with information, refunds, cancellations and other customer support measures was sent," he said.
The airline has also stepped up its call centre capacity.
"Secondly, due to yesterday's situation, we had customers stranded mostly at the nation's largest airports. Our focus was for all of them to be able to travel today itself, which will be achieved. For this, we also ask customers whose flights are cancelled not to come to the airports as notifications are sent," the CEO said.
"Thirdly, cancellations were made for today to align our crew and planes to be where they need to start tomorrow morning afresh. Earlier measures of the last few days, regrettable, have proven not to be enough, but we have decided today to reboot all our systems and schedules, resulting in the highest numbers of cancellations so far, but imperative for progressive improvements starting from tomorrow," he added.
As airports witnessed chaotic scenes, the Directorate General of Civil Aviation (DGCA) stepped in to grant IndiGo a temporary exemption from stricter night duty rules for pilots. It also allowed substitution of leaves with a weekly rest period.
Civil Aviation Minister Ram Mohan Naidu has said a high-level inquiry will be ordered and accountability will be fixed.
Comments
Ananth Kumar uncultured, absolutely unfit as a politician.
This man is the worst crazy type of person as peoples rep.
You can imagine if a MP is behaving like this, what could be the credentials of his party and those who elected him.
He is so stupid, he does not have brain to think, that
To follow any religion, is required who is his father or mother.
Our constitution fully empowers every citizen to follow the religion of their choice, propagate it
also.
No religion refuses anyone from following their choice of religion.
Is Rajeev Gandhi Muslim.
This so called MP does not know also, Rajeev Gandhi’s father Firoz Gandhi was a Farsi man.
I hope Rajeev Gandhi is Muslim, but we know he is not.
Becoming Muslim is it sin. Muslim means person who submits to the will of his creator the God.
I can prove that Hege’s ancestor Father was Muslim. Our first father Adam was Muslim, biologically all were Muslims. Again Muslim means person who obeys or submits to his creator.
But later as they grow, they inherited their parents or chose to remain their parents religion.
Is it sin. This is what requ
This man is the worst crazy type of person as peoples rep.
You can imagine if a MP is behaving like this, what could be the credentials of his party and those who elected him.
He is so stupid, he does not have brain to think, that
To follow any religion, is required who is his father or mother.
Our constitution fully empowers every citizen to follow the religion of their choice, propagate it
also.
No religion refuses anyone from following their choice of religion.
Is Rajeev Gandhi Muslim.
This so called MP does not know also, Rajeev Gandhi’s father Firoz Gandhi was a Farsi man.
I hope Rajeev Gandhi is Muslim, but we know he is not.
Becoming Muslim is it sin. Muslim means person who submits to the will of his creator the God.
I can prove that Hege’s ancestor Father was Muslim. Our first father Adam was Muslim, biologically all were Muslims. Again Muslim means person who obeys or submits to his creator.
But later as they grow, they inherited their parents or chose to remain their parents religion.
Is it sin. This is what required a person to be loyal to his creator and obey his creator.
May God give wisdom to this man and save his followers.
ired a person to be loyal to his creator and obey his creator.
May God give wisdom to this man and save his followers.
This person is mentally sick and does not know about parents of Rahul Gandhi. He thinks everyone like him who has no trace of his own parents. This Gowda has no trace from where he came. He should be kicked out to andaman to live with monkeys, apes etc.
this man have more more hatrate to mulsim community..
after 2019 they will make you to count your sin did in past..
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