Praful Patel, aide sunk Air India, former Indian Airlines chief says

August 17, 2012

indian_air

New Delhi, August 17: In an unprecedented whistleblowing act, former Indian Airlines chief Sunil Arora wrote to the then cabinet secretary B K Chaturvedi in May 2005 complaining that he and the IA board were being pressured by then civil aviation minister Praful Patel and his OSD to take financially damaging and commercially unviable decisions.

In his May 28, 2005, letter, Arora listed the decisions on which the board was overruled: purchasing more jets than required, disallowing IA to fly on viable routes to make way for other operators and, even "changing the seating configuration" to favour a particular aircraft manufacturer.

Two Lok Sabha MPs, Prabodh Panda (CPI) andNishikant Dubey (BJP) have now approached the CVC for a probe into Arora's allegations, saying the government has failed to act.

"I would like to place before you a series of events and certain directions given to me by my immediate superior officer and the minister of civil aviation which have a vital bearing on certain critical decisions being taken in Indian Airlines and Air India... I have been constrained to write in detail to be able to explain the nuances of the verbal directions, the infirmities in the subsequent decisions taken and my consequent sense of unease in the matter," Arora wrote.

He also expressed apprehension over the consequence of his action. "Sir, kindly pardon my impertinence but I implore you to share the contents of this communication only with the Prime Minister... I would not have taken the liberty of making such a suggestion but for the fact that like every mortal, I fear for my personal and family safety."

Complaining of pressure, Arora said, "During the last one year, almost all board meetings of Air India, and even some board meetings of Airports Authority of India have become a farce. Instructions on key agenda items are communicated before hand on telephone or personally by minister, civil aviation, or by his OSD K N Choubey. No suggestions to the effect, that the issue in question requires a more detailed examination or that there are some implications are countenanced. The key word is 'immediate and unquestioned compliance'." Some of the most glaring instances are cited:

"AI discussed their dry leasing plans in 99th board meeting held in Mumbai on 17.7.04. Prior to this meeting, minister spoke to me... said since he and secretary, civil aviation, were satisfied about the correctness of the plans, it is expected that we should immediately endorse it during the board meeting. When I tried to tell him on telephone that the agenda item raises some issues, I was curtly asked to endorse the proposal and a counter question was posed on the telephone that when the minister and the secretary himself are satisfied, what more is there for us to see?"

Arora further wrote that the minister forced him to seek flight slots for IA to the UK and the US during the winter schedule instead of the profitable summer schedule even as private airlines were allowed to fly to these destinations in the summer.

"There is a clear mismatch between the reply given before the members of Parliament and the real facts. On 18.01.05, I got a message to immediately speak to the minister on telephone at his Mumbai landline... There was a conversation which went on for 15 to 20 minutes and minister civil aviation clearly told us not to file for flights to London, for the summer schedule 2005. He started by saying that since Indian Airlines does not have wide-bodied aircraft, it would not be advisable for Indian Airlines to apply for the slots at this stage.

I politely remonstrated that none of the other airlines, which have been permitted to go abroad viz Jet and Sahara, had wide-bodied aircraft till that time and if they can be considered for flights to London, Indian Airlines being the national carrier, should at least be given equal footing, if not precedence. The response on the other side was that, Indian Airlines should apply for flights to London or for other UK and US destinations only from the winter schedule."


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News Network
December 3,2025

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IndiGo, India’s largest airline, is battling one of its worst operational disruptions in recent years, with hundreds of delays and cancellations throwing domestic travel into chaos.

Government data on Tuesday showed its on-time performance plunging to 35%, an unusual dip for a carrier long associated with punctuality.

By Wednesday afternoon, airports in Delhi, Mumbai, Bengaluru and Hyderabad had collectively reported close to 200 cancellations, stranding travellers across the country.

Crew Shortage After New Duty Norms

A major trigger behind the meltdown is a severe crew shortage, especially among pilots, following the rollout of revised Flight Duty Time Limitation (FDTL) norms last month.

The rules mandate longer rest hours and more humane rosters — a shift IndiGo has struggled to incorporate across its vast network.

Sources said several flights were grounded due to lack of cabin crew, while some delays stretched upwards of eight hours.

With IndiGo controlling over 60% of India’s domestic aviation market, the ripple effect has impacted airports nationwide.

IndiGo Issues Apology, Lists “Compounding Factors”

In a statement, IndiGo acknowledged the large-scale disruption:

“We sincerely apologise to customers. A series of unforeseen operational challenges — technology glitches, winter schedule changes, adverse weather, system congestion and updated FDTL norms — created a compounding impact that could not have been anticipated.”

To stabilise operations, the airline has begun calibrated schedule adjustments for the next 48 hours, aiming to restore punctuality. Affected passengers are being offered refunds or alternate travel arrangements, IndiGo said.

What the FDTL Rules Require

The FDTL norms, designed to reduce pilot fatigue, cap duty and flying hours as follows:
•    Maximum 8 hours of flying per day
•    35 hours per week
•    125 hours per month
•    1,000 hours per year

Crew must also receive rest equalling twice the flight duration, with a minimum 10-hour rest period in any 24-hour window.

The DGCA introduced these limits to enhance flight safety.

Hyderabad: 33 Flights Cancelled, Long Queues Reported

Hyderabad’s Rajiv Gandhi International Airport saw heavy early-morning crowds as 33 IndiGo flights (arrivals and departures) were cancelled.

The airport clarified on X that operations were normal, advising passengers to contact IndiGo directly for latest flight status.

Cancellations included flights to and from Visakhapatnam, Goa, Ahmedabad, Delhi, Bengaluru, Chennai, Madurai, Hubli, Bhopal and Bhubaneswar.

Bengaluru: 42 Flights Disrupted

Bengaluru’s Kempegowda International Airport recorded 42 cancellations — 22 arrivals and 20 departures — affecting routes to Delhi, Mumbai, Chennai, Hyderabad, Goa, Kolkata and Lucknow.

Passengers Vent on Social Media

Irate travellers took to X to share their experiences. One passenger stranded in Hyderabad wrote: “I have been here since 3 a.m. and missed an important meeting.”

Another said: “My flight was pushed from 1:55 PM to 2:55 PM and now 4:35 PM. I was informed only three minutes before entering the airport.”

Delhi Airport Hit by Tech Glitch

At Delhi Airport, the disruption deepened due to a slowdown in the Amadeus system — used for reservations, check-ins and departure control.

The technical issue led to longer queues and sluggish processing, adding to delays already worsened by staff shortages.

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News Network
December 4,2025

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Domestic carrier IndiGo has cancelled over 180 flights from three major airports — Mumbai, Delhi and Bengaluru — on Thursday, December 4, as the airline struggles to secure the required crew to operate its flights in the wake of new flight-duty and rest-period norms for pilots.

While the number of cancellations at Mumbai airport stands at 86 (41 arrivals and 45 departures) for the day, at Bengaluru, 73 flights have been cancelled, including 41 arrivals, according to a PTI report that quoted sources.

"IndiGo cancelled over 180 flights on Thursday at three airports-Mumbai, Delhi and Bengaluru," the source told the news agency.

Besides, it had cancelled as many as 33 flights at Delhi airport for Thursday, the source said, adding, "The number of cancellations is expected to be higher by the end of the day."

The Gurugram-based airline's On-Time Performance (OTP) nosedived to 19.7 per cent at six key airports — Delhi, Mumbai, Chennai, Kolkata, Bengaluru and Hyderabad — on December 3, as it struggled to get the required crew to operate its services, down from almost half of December 2, when it was 35 per cent.

"IndiGo has been facing acute crew shortage since the implementation of the second phase of the FDTL (Flight Duty Time Limitations) norms, leading to cancellations and huge delays in its operations across the airports," a source had told PTI on Wednesday.

Chaos continued at several major airports for the third day on Thursday because of the cancellations.

A spokesperson for the Kempegowda International Airport (KIA) in Bengaluru said that 73 IndiGo flights had been cancelled on Thursday.

At least 150 flights were cancelled and dozens of others delayed on Wednesday, airport sources said, leaving thousands of travellers stranded, according to news agency Reuters.

The Directorate General of Civil Aviation (DGCA) has said it is investigating IndiGo flight disruptions and has asked the airline to submit the reasons for the current situation, as well as its plans to reduce flight cancellations and delays.

It may be mentioned here that the pilots' body, Federation of Indian Pilots (FIP), has alleged that IndiGo, despite getting a two-year preparatory window before the full implementation of new flight duty and rest period norms for cockpit crew, "inexplicably" adopted a "hiring freeze".

The FIP said it has urged the safety regulator, the DGCA, not to approve airlines' seasonal flight schedules unless they have adequate staff to operate their services "safely and reliably" in accordance with the New Flight Duty Time Limitations (FDTL) norms.

In a letter to the DGCA late on Wednesday, the FIP urged the DGCA to consider re-evaluating and reallocating slots to other airlines, which have the capacity to operate them without disruption during the peak holiday and fog season if IndiGo continues to "fail in delivering on its commitments to passengers due to its own avoidable staffing shortages."

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