In midnight drama, two AI crew members were held under IT Act

[email protected] (The Hindu)
November 25, 2012
midnight

Mumbai, November 25: While the recent arrest of two young women from Palghar grabbed media attention, what was not so well known was the case of two Air India employees who were arrested under Section 66 A and 67 A of the Information Technology (IT) Act in May and jailed for 12 days. The two decided to go public with their woes after the outrage over the girls’ arrests, hoping for some justice.

Thirty-one-year-old Mayank Sharma had returned home after celebrating his wife’s birthday on the night of May 10, 2012, when his doorbell rang at 1.30 a.m. Waiting outside were plainclothes policemen and two in uniform armed with semi-automatic weapons. “They told me to come to the police station with them and when I asked why, they just stared at me,” Mr. Sharma, who works as a cabin crew member of Air India said.

Inspector Dinkar Shilwate followed him into the bedroom to make sure he changed his clothes and stared all the while he was doing so. When he tried to call a family member in New Delhi, the police snatched away his mobile phone. They later confiscated his laptop. While this was happening, in Thane, a group of policemen were outside the 15th floor apartment of Air India senior purser K.V. Jaganatharao, 50. The police asked him to accompany them and when he resisted, they told him they had a search and seize warrant. They insisted he come in the police jeep and his family too went along in the dead of night.

They asked Mr. Sharma and Mr. Jaganatharao three questions before they were formally arrested at around 7.30 a.m. on May 11. Whether they had insulted politicians, did they threaten to bomb and kill politicians and did they insult the national flag? All along the route to the cyber police station in Bandra Kurla Complex (BKC) the police kept taunting Mr. Sharma asking him if he wasn’t scared of politicians.

Unlike the Palghar case where the two girls who were charged under Section 66 A of the IT Act got bail immediately, the two Air India employees, active trade union leaders, were in custody for 12 days. The first complaint against them was made by rival trade union leader Kiran Pawaskar from the Shiv Sena who later joined the Nationalist Congress Party (NCP). No one acted on Mr. Pawaskar’s complaint on July 1, 2011 to a senior police officer Vishwas Nangre Patil. This was forwarded to the cyber police station, where police lodged a first information report (FIR) on March 29, 2012 accusing the two of uploading lascivious and defamatory content on social networking sites Facebook and Orkut against the complainant and politicians and also threatening the complainant Sagar Karnik (also of Air India) with death, and insulting the national flag. They were charged with Section 506(2) of the Indian Penal Code and Section 66 A and 67, of the IT Act, apart from Section two of the Prevention of Insults to National Honour Act 1971 by investigating officer Inspector Sunil Ghosalkar of the cyber police station.

On May 22, they were released on bail by Additional Sessions judge N.R. Borkar who held that it appeared that Section 67 A of the IT Act was not invoked at the time of registration of the FIR and was included while seeking remand. Mr. Jaganatharao told The Hindu that while the original FIR did not have Section 67 A as a charge, it was added by hand by the investigating officer and when this was brought to the judge’s notice, bail was granted. The section which refers to punishment for publishing sexually explicit acts in electronic form, is a non-bailable offence.

The police also took away their Air India identity cards, their passports, their laptops and mobile phones. The police in the remand report stated that there was a dispute in the cabin crew unions between Mr. Karnik and Mr. Sharma and Jaganatharao over the president’s post and they campaigned against Mr. Karnik and others using social networking sites. Union Ministers were also allegedly vilified. In addition the two allegedly threatened to kill the complainant or bomb him, and also insulted the Supreme Court and the national flag. One of the reasons for remand the police cited was the need to investigate whether Mr. Sharma and Jaganatharao had arms or explosives to carry out their threats.

It was only on May 18 that the magistrate allowed the two home-cooked food and their own clothes which the police opposed in court. Mr. Sharma and Mr. Jaganatharao had to approach the Bombay High Court for release of their passports which was done by an order of October 25. They cited a Supreme Court ruling of 2008 which says while the police may have the power to seize a passport under Section 102(1) of the Criminal Procedure Code, it does not have the power to impound the same. Impounding of a passport can only be done by the passport authorities under Section 10(3) of the Passports Act, 1967.

After they got their passports back, they wrote a letter to Air India saying that they were in possession of their travel and identity documents. On November 21, Air India in a reply letter said they were placed under suspension from the date of arrest, May 11 till the time of release on bail, May 22. The letter said they would be assigned flight duties after completion of necessary formalities. Both are getting only their salaries minus their allowances.

A counter complaint was filed against Mr. Karnik that he allegedly threatened to kill Mr. Jaganatharao online but no action was action. This was a clear case of misusing the IT Act and the police by Mr. Pawaskar, alleged Mr. Sharma and Mr. Jaganatharao.

The police are yet to file a charge sheet in the matter.


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News Network
December 4,2025

indigocrisis.jpg

Angry outbursts, long queues, and desperate appeals filled airports across India today as IndiGo grappled with a severe operational breakdown. Hundreds of flights have been cancelled or delayed, leaving thousands of passengers stranded through the night and forcing many to spend long hours at helpdesks.

Social media was flooded with videos of fliers pleading for assistance, accusing the airline of misleading updates, and demanding accommodation after being stuck for 10 to 12 hours at airports such as Hyderabad and Bengaluru.

What Triggered the Meltdown?

IndiGo has attributed the widespread disruption to “a multitude of unforeseen operational challenges.” These include:

•    Minor technology glitches
•    Winter-season schedule adjustments
•    Bad weather
•    Congestion in the aviation network
•    New crew rostering rules (Flight Duty Time Limitations or FDTL)

Among these, the most disruptive has been the implementation of the updated FDTL norms introduced by the Directorate General of Civil Aviation (DGCA) in January 2024.

These rules were designed to reduce pilot fatigue and improve passenger safety. Key changes include:

•    Longer weekly rest periods for flight crew
•    A revised definition of “night,” extending it by an extra hour
•    Tighter caps on flight duty timing and night landings
•    Cutting night shifts for pilots and crew from six per roster cycle to just two

Once these norms became fully enforceable, airlines were required to overhaul rosters well in advance. For IndiGo, this triggered a sudden shortage of crew available for duty, leading to cascading delays and cancellations.

Why IndiGo Was Hit the Hardest

IndiGo is India’s largest airline by a wide margin, operating over 2,200 flights daily. That’s roughly double the number operated by Air India.

When an airline of this size experiences even a 10–20% disruption, it translates to 200–400 flights being delayed or grounded — producing massive spillover effects across the country.

IndiGo also relies heavily on high-frequency overnight operations, a model typical of low-cost carriers that aim to maximise aircraft utilisation and reduce downtime. The stricter FDTL norms clash with these overnight-heavy schedules, forcing the airline to pull back services.

Aviation bodies have also criticised IndiGo’s preparedness. The Airline Pilots' Association of India (ALPA) said airlines were given a two-year window to plan for the new rules but “started preparing rather late.” IndiGo, it said, failed to rebuild crew rosters 15 days in advance as required.

The Federation of Indian Pilots (FIP) went further, calling the crisis the result of IndiGo’s “prolonged and unorthodox lean manpower strategy,” and alleging that the airline adopted a hiring freeze even as it knew the new rules would require more careful staffing.

How Many Flights Are Affected?

In the past 48 hours, over 300 flights have been cancelled. At least 100 more are expected to be cancelled today.

City-wise impact:

•    Hyderabad: 33 expected cancellations; several fliers stranded overnight
•    Bengaluru: over 70 expected cancellations
•    Delhi, Mumbai, Chennai, Kolkata: widespread delays and missed connections

Passengers shared distressing accounts online.

One customer at Hyderabad airport said they waited from 6 PM to 9 AM with “no action taken” regarding their delayed Pune flight. Another said IndiGo repeatedly told them the crew was “arriving soon,” only for the delay to stretch over 12 hours.

IndiGo has apologised for the disruption and promised that operations will stabilise within 48 hours, adding that “calibrated adjustments” are being made to contain the chaos.

What Should Passengers Do Now?

For those flying in the next few days, especially with IndiGo, here are key precautions:

1. Keep Checking Flight Status
Monitor your flight closely before leaving for the airport, as delays may be announced last-minute.

2. Arrive Early
Expect long queues at counters and security due to crowding and rescheduling.

3. Carry Essentials
Pack snacks, water, basic medicines, chargers, and items for children or senior citizens. Extended waiting times should be anticipated.

4. Use Flexible Booking Options
If you booked tickets with a free-date-change or cancellation option, consider using them.
If you haven’t booked yet, prefer refundable or flexible fares, or even consider alternate airlines.

5. Follow IndiGo’s Updates
Keep an eye on IndiGo’s official social media channels and contact customer support for rebooking and refund queries.

What Needs to Change?

Pilot groups have raised concerns not just about staffing but also the planning practices behind it.
The Federation of Indian Pilots accused IndiGo of:

•    Imposing an unexplained hiring freeze despite knowing the FDTL changes were coming
•    Entering non-poaching agreements that limited talent movement
•    Keeping pilot pay frozen
•    Underestimating the need to restructure operations in advance

They have urged DGCA to approve seasonal schedules only after airlines prove they have adequate pilot strength under the new norms.

ALPA also warned that some airlines might be using the delays as an “immature pressure tactic” to push DGCA for relaxations in the new rules — which, if granted, could compromise the very safety standards the norms were meant to protect.

Both pilot bodies stressed that no exemption should dilute safety, and any deviations should be based solely on scientific risk assessment.

Is a Solution in Sight?

While IndiGo says normalcy will return within two days, aviation experts believe that fully stabilising operations could take longer, depending on how quickly the airline can:
•    Re-align rosters
•    Mobilise rested crew
•    Boost staffing
•    Adjust its winter schedule to match regulatory requirements
Passengers are advised to remain prepared for continued delays over the next few days as the airline works through its backlog. 

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News Network
December 5,2025

indigoCEO.jpg

New Delhi, Dec 5: IndiGo CEO Pieter Elbers issued a public apology this evening after more than a thousand flights were cancelled today, making it the "most severely impacted day" in terms of cancellations. The biggest airline of the country cancelled "more than half" of its daily number of flights on Friday, said Elbers. He also said that even though the crisis will persist on Saturday, the airline anticipates fewer than 1,000 flight cancellations.

"Full normalisation is expected between December 10 and 15, though IndiGo cautions that recovery will take time due to the scale of operations," the IndiGo CEO said. 

IndiGo operates around 2,300 domestic and international flights daily.

Pieter Elbers, while apologising for the major inconvenience due to delays and cancellations, said the situation is a result of various causes.

The crisis at IndiGo stems from new regulations that boost pilots' weekly rest requirements by 12 hours to 48 and allow only two night-time landings per week, down from six. IndiGo has attributed the mass cancellations to "misjudgment and planning gaps".

Elbers also listed three lines of action that the airline will adopt to address the issue.

"Firstly, customer communication and addressing your needs, for this, messages have been sent on social media. And just now, a more detailed communication with information, refunds, cancellations and other customer support measures was sent," he said.

The airline has also stepped up its call centre capacity.

"Secondly, due to yesterday's situation, we had customers stranded mostly at the nation's largest airports. Our focus was for all of them to be able to travel today itself, which will be achieved. For this, we also ask customers whose flights are cancelled not to come to the airports as notifications are sent," the CEO said.

"Thirdly, cancellations were made for today to align our crew and planes to be where they need to start tomorrow morning afresh. Earlier measures of the last few days, regrettable, have proven not to be enough, but we have decided today to reboot all our systems and schedules, resulting in the highest numbers of cancellations so far, but imperative for progressive improvements starting from tomorrow," he added.

As airports witnessed chaotic scenes, the Directorate General of Civil Aviation (DGCA) stepped in to grant IndiGo a temporary exemption from stricter night duty rules for pilots. It also allowed substitution of leaves with a weekly rest period. 

Civil Aviation Minister Ram Mohan Naidu has said a high-level inquiry will be ordered and accountability will be fixed.

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