Survivors want to return to trace kin

June 22, 2013

Uttarakhand_capital

Dehradun, Jun 22: “Take me back, I want to go back.” This was how some survivors of the massive Uttarakhand floods cried in an emotional outburst when they returned on Friday with some member or other of their family or assorted group of pilgrims and tourists not among their midst, after enduring a harrowing five-day ordeal.

As a rescue helicopter touched down on this helipad in the Uttarakhand capital on a sombre, cloudy day in the hills, out stepped a group of five adults and three children.

Among them was a man in his late 30s. His face heavy with sorrow, he burst out crying the moment he disembarked. What was surely a moment of joy for a survivor was starkly not so.

“Take me back, I want to go back... My two children, my wife Rita, my parents are still stranded there with seven others.” That is all Amit Pande of Hardoi in Uttar Pradesh could say before being choked by a fresh spasm of tears.

Everybody has horrifying stories to tell, and it is not just the survivors. For instance, Mansi from Uttar Pradesh’s Saharanpur had come to Sahasradhara accompanied by a family member and two photographs of her sister, brother-in-law and their son posing together. All three are missing.

She had last spoken to her sister on Tuesday, when the latter managed to call on her way down from Kedarnath, the epicentre of the massive floods triggered by heavy monsoon rains.

“They said they have climbed down 4 km on foot, but rescue teams were yet to reach them. They have no food, no water. They mentioned seeing bodies lying around the temple area. Please find them and rescue them,” she could not fight back the tears as she requested a police officer. “I don’t have any other siblings. She is my only sister,” she pleaded.

Sharmilee Jawda, 16, had climbed the hills around Kedarnath with her family members just before the cloudburst hit the valley. There were two children with them — her brothers, one aged 11, another aged eight. “It turned out that we were at a safe height when the boulders came rolling down. Many others, too, managed to reach where we were. We had to remain there two days... no food, no water,” she said.

Asked about the airdropped food packets, she said they could hardly get hold of any; there were too many people. She was brought back on Thursday with her brothers and her mother. Her uncle, who had rushed here from their hometown, was waiting for them when they landed by helicopter.

But her father and other members of their group are yet to reach Dehradun. They have been located and are safe, her uncle Chandrakant said. “They should arrive here shortly,” he was confident. The ordeal then seems over for this family. But scars will remain. “What did you see after things quietened down?” Sharmilee was asked in her room at the Jolly Grant hospital, close to the airport. “What could one have seen after all that destruction?” was her retort.

At the Doon Hospital, talking to Raj Kishore Trivedi, one knows exactly what the young Sharmilee means. Trivedi was the owner of a souvenir shop which stood right outside Kedarnath temple. Like much else in that area, his establishment is now a mound of slush and rubble. He survived with a broken leg.

On his hospital bed, it was not so much a survivor one saw as a man lost in thoughts, responding absently to questions of his and his family members’ well-being. They are all well and safe though, he confirmed. What is uncertain is the future.

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News Network
December 6,2025

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New Delhi: IndiGo, India’s largest airline, faced major operational turbulence this week after failing to prepare for new pilot-fatigue regulations issued by the Directorate General of Civil Aviation (DGCA). The stricter rules—designed to improve flight safety—took effect in phases through 2024, with the latest implementation on November 1. IndiGo has acknowledged that inadequate roster planning led to widespread cancellations and delays.

Below are the key DGCA rules that affected IndiGo’s operations:

1. Longer Mandatory Weekly Rest

Weekly rest for pilots has been increased from 36 hours to 48 hours.

The government says the extended break is essential to curb cumulative fatigue. This rule remains in force despite the current crisis.

2. Cap on Night Landings

Pilots can now perform only two night landings per week—a steep reduction from the earlier limit of six.

Night hours, defined as midnight to early morning, are considered the least alert period for pilots.

Given the disruptions, this rule has been temporarily relaxed for IndiGo until February 10.

3. Reduced Maximum Night Flight Duty

Flight duty that stretches into the night is now capped at 10 hours.

This measure has also been kept on hold for IndiGo until February 10 to stabilize operations.

4. Weekly Rest Cannot Be Replaced With Personal Leave

Airlines can no longer count a pilot’s personal leave as part of the mandatory 48-hour rest.

Pilots say this closes a loophole that previously reduced actual rest time.

Currently, all airlines are exempt from this rule to normalise travel.

5. Mandatory Fatigue Monitoring

Airlines must submit quarterly fatigue reports along with corrective actions to DGCA.

This system aims to create a transparent fatigue-tracking framework across the industry.

The DGCA has stressed that these rules were crafted to strengthen flight safety and align India with global fatigue-management standards. The temporary relaxations are expected to remain until February 2025, giving IndiGo time to stabilise its schedules and restore normal air travel.

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News Network
December 6,2025

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With IndiGo flight disruptions impacting thousands of passengers, the airline on Saturday said that it will offer full waiver on all cancellations/reschedule requests for travel bookings between December 5, 2025 and December 15, 2025.

Earlier in the day, the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure baggage separated from the travellers are delivered in the next two days.

In a post on X, titled 'No questions asked', IndiGo wrote, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."

"We are deeply sorry for the hardships caused," it further added.

Several passengers, however, complained of not getting full refund as promised by the airline.

Netizens have shared screenchots of getting charged for airline cancellation fee and convenience fee.

"Please tell me why u have did this airline cancellation charges when u say full amount will be refunded (sic)," a user wrote sharing a screenshot of the refund page.

"Well, but you have still debited the convenience charges," wrote another.

Passengers have also raised concerns about the "cancel" option being disabled on the IndiGo app. "First enable the 'Cancel' button on your App & offer full refund on tickets cancelled by customers between the said dates," wrote a user.

A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance in refund processing will invite immediate regulatory action.

The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the ministry said in a statement.

"Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.

On Saturday, more than 400 flights were cancelled at various airports.

IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells.

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News Network
December 5,2025

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New Delhi, Dec 5: IndiGo CEO Pieter Elbers issued a public apology this evening after more than a thousand flights were cancelled today, making it the "most severely impacted day" in terms of cancellations. The biggest airline of the country cancelled "more than half" of its daily number of flights on Friday, said Elbers. He also said that even though the crisis will persist on Saturday, the airline anticipates fewer than 1,000 flight cancellations.

"Full normalisation is expected between December 10 and 15, though IndiGo cautions that recovery will take time due to the scale of operations," the IndiGo CEO said. 

IndiGo operates around 2,300 domestic and international flights daily.

Pieter Elbers, while apologising for the major inconvenience due to delays and cancellations, said the situation is a result of various causes.

The crisis at IndiGo stems from new regulations that boost pilots' weekly rest requirements by 12 hours to 48 and allow only two night-time landings per week, down from six. IndiGo has attributed the mass cancellations to "misjudgment and planning gaps".

Elbers also listed three lines of action that the airline will adopt to address the issue.

"Firstly, customer communication and addressing your needs, for this, messages have been sent on social media. And just now, a more detailed communication with information, refunds, cancellations and other customer support measures was sent," he said.

The airline has also stepped up its call centre capacity.

"Secondly, due to yesterday's situation, we had customers stranded mostly at the nation's largest airports. Our focus was for all of them to be able to travel today itself, which will be achieved. For this, we also ask customers whose flights are cancelled not to come to the airports as notifications are sent," the CEO said.

"Thirdly, cancellations were made for today to align our crew and planes to be where they need to start tomorrow morning afresh. Earlier measures of the last few days, regrettable, have proven not to be enough, but we have decided today to reboot all our systems and schedules, resulting in the highest numbers of cancellations so far, but imperative for progressive improvements starting from tomorrow," he added.

As airports witnessed chaotic scenes, the Directorate General of Civil Aviation (DGCA) stepped in to grant IndiGo a temporary exemption from stricter night duty rules for pilots. It also allowed substitution of leaves with a weekly rest period. 

Civil Aviation Minister Ram Mohan Naidu has said a high-level inquiry will be ordered and accountability will be fixed.

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