Verification delay a bottleneck for passports

September 15, 2013
Passports
New Delhi, Sep 15: If you still have to wait for more than a month to get your passport despite the technology introduced by the Ministry of External Affairs, it is largely because of the slow pace at which local cops verify addresses and check records of passport applicants.

While police are expected to complete the verification of residential addresses and track records of each passport applicant within 21 days, they do so only in less than one-third of the cases. For the remaining two-thirds, they take months and, in some cases, even years.

“We think that if police authorities are able to give reports within 21 days, we can certainly meet the target of one month period in which we can deliver passports. Unfortunately, only 30 per cent of all police verification reports are received within 20 days nationally. We have to make constant efforts to improve that,” said country’s Chief Passport Officer Muktesh Pardeshi.

The MEA claims that it dispatches “normal” passports “within seven days” in 68 per cent cases and “within 15 days” in 90 per cent cases. The claim, however, comes with a disclaimer—the “seven days” and “the 15 days” do not include the time taken for police verification.

Though the MEA’s ambitious project to speed up the process of issuing passports with the help of Information Technology did help lessen the time taken in submission of application, processing, printing, signing and dispatching, the delay in police verification remains the biggest constraint.

“If we are able to improve police verification system drastically, the ministry is confident of reducing the total time taken in passport delivery to even a lower scale,” said Pardeshi.

The MEA has been working with state governments to establish online connectivity between the headquarters of police districts and the passport offices in order to speed up the process. But only 344 of the 722 police districts across the country could so far be linked with the passport offices.

A R Ghanashyam, the Additional Secretary heading the MEA’s Consular, Passport and Visa division, recently accompanied a parliamentary delegation to Bangalore to see how the Regional Passport Office in the city is working. He discussed with senior police officers and top brass of the Home Department of Karnataka government to find out the reasons of delay in police verification.

He was told that while approximately 5,00,000 passports were issued annually in Karnataka, the state had only a limited number of policemen to verify the addresses and check if the applicants had any past record of crimes. A policeman had to complete verification of eight to 10 passport applications every day, he said, quoting top police officers in Karnataka.

The MEA has also noted that a policeman could go for verification of the addresses of passport applicants only if he could spare sometime from his other duties, ranging from crime investigations to dealing with traffic violations and managing security of the VIPs.

The ministry contemplated depending on the digital databases of police in some states to check the track records of the passport seekers and thus lessen the burden on local cops. But it did not work as only some states have digitized criminal databases. An applicant may not have committed a crime in the state he resides in, but this is not enough to issue him a passport. He may have been involved with criminal activities in other states.

“This digital database (of any state) is of no use for us (for issue of passport). We need to have a national database and only then we will be able to depend on it,” said Ghanashyam.

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If you still have to wait for more than a month to get your passport despite the technology introduced by the Ministry of External Affairs, it is largely because of the slow pace at which local cops verify addresses and check records of passport applicants.

While police are expected to complete the verification of residential addresses and track records of each passport applicant within 21 days, they do so only in less than one-third of the cases. For the remaining two-thirds, they take months and, in some cases, even years.

“We think that if police authorities are able to give reports within 21 days, we can certainly meet the target of one month period in which we can deliver passports. Unfortunately, only 30 per cent of all police verification reports are received within 20 days nationally. We have to make constant efforts to improve that,” said country’s Chief Passport Officer Muktesh Pardeshi.

The MEA claims that it dispatches “normal” passports “within seven days” in 68 per cent cases and “within 15 days” in 90 per cent cases. The claim, however, comes with a disclaimer—the “seven days” and “the 15 days” do not include the time taken for police verification.

Though the MEA’s ambitious project to speed up the process of issuing passports with the help of Information Technology did help lessen the time taken in submission of application, processing, printing, signing and dispatching, the delay in police verification remains the biggest constraint.

“If we are able to improve police verification system drastically, the ministry is confident of reducing the total time taken in passport delivery to even a lower scale,” said Pardeshi.

The MEA has been working with state governments to establish online connectivity between the headquarters of police districts and the passport offices in order to speed up the process. But only 344 of the 722 police districts across the country could so far be linked with the passport offices.

A R Ghanashyam, the Additional Secretary heading the MEA’s Consular, Passport and Visa division, recently accompanied a parliamentary delegation to Bangalore to see how the Regional Passport Office in the city is working. He discussed with senior police officers and top brass of the Home Department of Karnataka government to find out the reasons of delay in police verification.

He was told that while approximately 5,00,000 passports were issued annually in Karnataka, the state had only a limited number of policemen to verify the addresses and check if the applicants had any past record of crimes. A policeman had to complete verification of eight to 10 passport applications every day, he said, quoting top police officers in Karnataka.

The MEA has also noted that a policeman could go for verification of the addresses of passport applicants only if he could spare sometime from his other duties, ranging from crime investigations to dealing with traffic violations and managing security of the VIPs.

The ministry contemplated depending on the digital databases of police in some states to check the track records of the passport seekers and thus lessen the burden on local cops. But it did not work as only some states have digitized criminal databases. An applicant may not have committed a crime in the state he resides in, but this is not enough to issue him a passport. He may have been involved with criminal activities in other states.

“This digital database (of any state) is of no use for us (for issue of passport). We need to have a national database and only then we will be able to depend on it,” said Ghanashyam.

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News Network
December 6,2025

pilot.jpg

New Delhi: IndiGo, India’s largest airline, faced major operational turbulence this week after failing to prepare for new pilot-fatigue regulations issued by the Directorate General of Civil Aviation (DGCA). The stricter rules—designed to improve flight safety—took effect in phases through 2024, with the latest implementation on November 1. IndiGo has acknowledged that inadequate roster planning led to widespread cancellations and delays.

Below are the key DGCA rules that affected IndiGo’s operations:

1. Longer Mandatory Weekly Rest

Weekly rest for pilots has been increased from 36 hours to 48 hours.

The government says the extended break is essential to curb cumulative fatigue. This rule remains in force despite the current crisis.

2. Cap on Night Landings

Pilots can now perform only two night landings per week—a steep reduction from the earlier limit of six.

Night hours, defined as midnight to early morning, are considered the least alert period for pilots.

Given the disruptions, this rule has been temporarily relaxed for IndiGo until February 10.

3. Reduced Maximum Night Flight Duty

Flight duty that stretches into the night is now capped at 10 hours.

This measure has also been kept on hold for IndiGo until February 10 to stabilize operations.

4. Weekly Rest Cannot Be Replaced With Personal Leave

Airlines can no longer count a pilot’s personal leave as part of the mandatory 48-hour rest.

Pilots say this closes a loophole that previously reduced actual rest time.

Currently, all airlines are exempt from this rule to normalise travel.

5. Mandatory Fatigue Monitoring

Airlines must submit quarterly fatigue reports along with corrective actions to DGCA.

This system aims to create a transparent fatigue-tracking framework across the industry.

The DGCA has stressed that these rules were crafted to strengthen flight safety and align India with global fatigue-management standards. The temporary relaxations are expected to remain until February 2025, giving IndiGo time to stabilise its schedules and restore normal air travel.

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News Network
December 5,2025

indigoCEO.jpg

New Delhi, Dec 5: IndiGo CEO Pieter Elbers issued a public apology this evening after more than a thousand flights were cancelled today, making it the "most severely impacted day" in terms of cancellations. The biggest airline of the country cancelled "more than half" of its daily number of flights on Friday, said Elbers. He also said that even though the crisis will persist on Saturday, the airline anticipates fewer than 1,000 flight cancellations.

"Full normalisation is expected between December 10 and 15, though IndiGo cautions that recovery will take time due to the scale of operations," the IndiGo CEO said. 

IndiGo operates around 2,300 domestic and international flights daily.

Pieter Elbers, while apologising for the major inconvenience due to delays and cancellations, said the situation is a result of various causes.

The crisis at IndiGo stems from new regulations that boost pilots' weekly rest requirements by 12 hours to 48 and allow only two night-time landings per week, down from six. IndiGo has attributed the mass cancellations to "misjudgment and planning gaps".

Elbers also listed three lines of action that the airline will adopt to address the issue.

"Firstly, customer communication and addressing your needs, for this, messages have been sent on social media. And just now, a more detailed communication with information, refunds, cancellations and other customer support measures was sent," he said.

The airline has also stepped up its call centre capacity.

"Secondly, due to yesterday's situation, we had customers stranded mostly at the nation's largest airports. Our focus was for all of them to be able to travel today itself, which will be achieved. For this, we also ask customers whose flights are cancelled not to come to the airports as notifications are sent," the CEO said.

"Thirdly, cancellations were made for today to align our crew and planes to be where they need to start tomorrow morning afresh. Earlier measures of the last few days, regrettable, have proven not to be enough, but we have decided today to reboot all our systems and schedules, resulting in the highest numbers of cancellations so far, but imperative for progressive improvements starting from tomorrow," he added.

As airports witnessed chaotic scenes, the Directorate General of Civil Aviation (DGCA) stepped in to grant IndiGo a temporary exemption from stricter night duty rules for pilots. It also allowed substitution of leaves with a weekly rest period. 

Civil Aviation Minister Ram Mohan Naidu has said a high-level inquiry will be ordered and accountability will be fixed.

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News Network
December 4,2025

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Domestic carrier IndiGo has cancelled over 180 flights from three major airports — Mumbai, Delhi and Bengaluru — on Thursday, December 4, as the airline struggles to secure the required crew to operate its flights in the wake of new flight-duty and rest-period norms for pilots.

While the number of cancellations at Mumbai airport stands at 86 (41 arrivals and 45 departures) for the day, at Bengaluru, 73 flights have been cancelled, including 41 arrivals, according to a PTI report that quoted sources.

"IndiGo cancelled over 180 flights on Thursday at three airports-Mumbai, Delhi and Bengaluru," the source told the news agency.

Besides, it had cancelled as many as 33 flights at Delhi airport for Thursday, the source said, adding, "The number of cancellations is expected to be higher by the end of the day."

The Gurugram-based airline's On-Time Performance (OTP) nosedived to 19.7 per cent at six key airports — Delhi, Mumbai, Chennai, Kolkata, Bengaluru and Hyderabad — on December 3, as it struggled to get the required crew to operate its services, down from almost half of December 2, when it was 35 per cent.

"IndiGo has been facing acute crew shortage since the implementation of the second phase of the FDTL (Flight Duty Time Limitations) norms, leading to cancellations and huge delays in its operations across the airports," a source had told PTI on Wednesday.

Chaos continued at several major airports for the third day on Thursday because of the cancellations.

A spokesperson for the Kempegowda International Airport (KIA) in Bengaluru said that 73 IndiGo flights had been cancelled on Thursday.

At least 150 flights were cancelled and dozens of others delayed on Wednesday, airport sources said, leaving thousands of travellers stranded, according to news agency Reuters.

The Directorate General of Civil Aviation (DGCA) has said it is investigating IndiGo flight disruptions and has asked the airline to submit the reasons for the current situation, as well as its plans to reduce flight cancellations and delays.

It may be mentioned here that the pilots' body, Federation of Indian Pilots (FIP), has alleged that IndiGo, despite getting a two-year preparatory window before the full implementation of new flight duty and rest period norms for cockpit crew, "inexplicably" adopted a "hiring freeze".

The FIP said it has urged the safety regulator, the DGCA, not to approve airlines' seasonal flight schedules unless they have adequate staff to operate their services "safely and reliably" in accordance with the New Flight Duty Time Limitations (FDTL) norms.

In a letter to the DGCA late on Wednesday, the FIP urged the DGCA to consider re-evaluating and reallocating slots to other airlines, which have the capacity to operate them without disruption during the peak holiday and fog season if IndiGo continues to "fail in delivering on its commitments to passengers due to its own avoidable staffing shortages."

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