'We have been reduced to strangers in our own land’

September 17, 2013

Manmohan

Bassi/Tavli/Kutba, Sep 17: On the Muzaffarnagar-Shahpur road is the Tavli madrasa. Now home to over 300 Muslims who have fled from their villages after the outbreak of recent communal violence, it is one among the many makeshift relief camps that dot the district’s landscape.

It is here Shamshad Chaudhary piercingly asked Congress vice-president, Rahul Gandhi, accompanying Prime Minister Manmohan Singh and UPA chairperson Sonia Gandhi, on a visit to the riot-affected areas on Monday morning, “Why did you — the Congress party and Jawaharlal Nehru — stop us from going away in 1947? We have been reduced to strangers in our own land.” As Mr. Chaudhary recounted, Mr. Gandhi told him what had happened was ‘very wrong’. “You are not strangers … The first responsibility is with the State government, but we will do whatever we can to help.”

Through their quick three-hour run through Muzaffarnagar — stopping over at relief camps for displaced Muslims, meeting Jat villagers, and visiting the family of the slain IBN7 journalist, Rajesh Verma — India’s top political leadership got a sense of the deep chasms that have developed among communities in western Uttar Pradesh.

‘New partition’

Over 40,000 Muslims have got displaced in the past 10 days in western U.P. They are living in camps, at homes of relatives, in private farms of well-wishers, at police stations. As one of them put it, ‘The country was partitioned once. Now, our villages are getting partitioned.” None of them are willing to return home.

At the Bassi camp, Asiya, originally from the nearby Kutba village, told Ms. Gandhi they needed a place to stay. “We cannot go back. Winter is approaching. We need a house, and we need compensation to start our lives.” When asked if she would return if her old Hindu neighbours assured her of security, she said, “They are the ones who killed, looted, and burnt our homes. How can we trust their word?”

Her words were echoed by Mehmood Hassan, also from Kutba, who demanded punishment for culprits, houses for victims, commensurate compensation for the land they would lose, jobs to family members of the dead, and a CBI enquiry into the riots.

No security guarantee

There is sound logic for not returning.

Kutba village — Asiya’s and Mehmood’s home — resembles a ghost town. Eight Muslims were killed here. And all Muslim residents, 3,000 of them according to one count, have fled. Shutters are down in the middle of the day. Kids are locked inside. Few are seen walking on the streets.

Inside Jat homes, the mood of belligerence is starkly different from the despondency among Muslims.

When asked if they would assure Muslims of security, “We did not tell them to go. Why should we beg them to return?” says an angry, and loud, middle-aged Hindu woman at the house of the village leader. “They have all gone to get compensation. There was no threat from us.”

Another Jat elder put things even more bluntly. “If they see us, they will take revenge. If we see them, we will vent out our anger. There will be no peace until the balance of power is sorted out. One community in each village will remain dominant.” Both asked not to be named.

A local teacher, Ram Kishore, said that after the incidents, over a 100 young Jat men of the village were booked for indulging in violence. ‘These FIRs can ruin their lives. People blame Muslims for trapping their children.” Mr. Kishore suggested that the complex web of interdependence between Jats and Muslims was crumbling. “We need Muslim labourers for our fields, Muslim carpenters, iron-smiths. They need us for income.” In a school run by his son, 150 children were Muslims, and it looked like their academic year — if not their lives — would go waste, living in camps. But despite knowing this, he said they could not provide any ‘security guarantee’.

Gordhan, a relative of the local Pradhan, and a member of the Bharatiya Kisan Union, which has given a call for peace, nodded. Admitting that Muslims were killed in the village, he said, “The onus lies on us to convince Muslims to return. But we can’t control how people will react.” He added, poignantly, sitting in front of a picture of BKU leader Mahendra Singh Tikait on the wall, the era of ‘Jat-Muslim unity’ was over.

A little before the PM and the Gandhis arrived, a security drill was under way in the Tavli camp. Mr. Shamshad Chaudhary — the man who later questioned Mr. Gandhi — told a local police official he was a refugee and asked to be let in. He was told, sneeringly, “What refugee? We all know what games you people are up to.” The SHO-level officer was a local Jat. Shamshad said, “It reminded me of the local thanedar’s reaction when I called to say they have attacked the mosque in my village, Kharda. He had told me — ‘what can I do? Go, put out the fire.’ This is the mindset.”

Dr. Singh promised ‘strictest punishment’ for the riot perpetrators, pledged that the priority was to provide a sense of ‘security’, would ensure people return home, and till they do so, provide adequate care. But even as India’s most powerful leaders came, saw and left, the wounds show no signs of healing; the story of violence has not yet ended; and erstwhile neighbours and friends continue to look at each other with hatred.

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News Network
December 6,2025

indigoticket.jpg

With IndiGo flight disruptions impacting thousands of passengers, the airline on Saturday said that it will offer full waiver on all cancellations/reschedule requests for travel bookings between December 5, 2025 and December 15, 2025.

Earlier in the day, the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure baggage separated from the travellers are delivered in the next two days.

In a post on X, titled 'No questions asked', IndiGo wrote, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."

"We are deeply sorry for the hardships caused," it further added.

Several passengers, however, complained of not getting full refund as promised by the airline.

Netizens have shared screenchots of getting charged for airline cancellation fee and convenience fee.

"Please tell me why u have did this airline cancellation charges when u say full amount will be refunded (sic)," a user wrote sharing a screenshot of the refund page.

"Well, but you have still debited the convenience charges," wrote another.

Passengers have also raised concerns about the "cancel" option being disabled on the IndiGo app. "First enable the 'Cancel' button on your App & offer full refund on tickets cancelled by customers between the said dates," wrote a user.

A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance in refund processing will invite immediate regulatory action.

The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the ministry said in a statement.

"Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.

On Saturday, more than 400 flights were cancelled at various airports.

IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells.

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News Network
December 4,2025

indigocrisis.jpg

Angry outbursts, long queues, and desperate appeals filled airports across India today as IndiGo grappled with a severe operational breakdown. Hundreds of flights have been cancelled or delayed, leaving thousands of passengers stranded through the night and forcing many to spend long hours at helpdesks.

Social media was flooded with videos of fliers pleading for assistance, accusing the airline of misleading updates, and demanding accommodation after being stuck for 10 to 12 hours at airports such as Hyderabad and Bengaluru.

What Triggered the Meltdown?

IndiGo has attributed the widespread disruption to “a multitude of unforeseen operational challenges.” These include:

•    Minor technology glitches
•    Winter-season schedule adjustments
•    Bad weather
•    Congestion in the aviation network
•    New crew rostering rules (Flight Duty Time Limitations or FDTL)

Among these, the most disruptive has been the implementation of the updated FDTL norms introduced by the Directorate General of Civil Aviation (DGCA) in January 2024.

These rules were designed to reduce pilot fatigue and improve passenger safety. Key changes include:

•    Longer weekly rest periods for flight crew
•    A revised definition of “night,” extending it by an extra hour
•    Tighter caps on flight duty timing and night landings
•    Cutting night shifts for pilots and crew from six per roster cycle to just two

Once these norms became fully enforceable, airlines were required to overhaul rosters well in advance. For IndiGo, this triggered a sudden shortage of crew available for duty, leading to cascading delays and cancellations.

Why IndiGo Was Hit the Hardest

IndiGo is India’s largest airline by a wide margin, operating over 2,200 flights daily. That’s roughly double the number operated by Air India.

When an airline of this size experiences even a 10–20% disruption, it translates to 200–400 flights being delayed or grounded — producing massive spillover effects across the country.

IndiGo also relies heavily on high-frequency overnight operations, a model typical of low-cost carriers that aim to maximise aircraft utilisation and reduce downtime. The stricter FDTL norms clash with these overnight-heavy schedules, forcing the airline to pull back services.

Aviation bodies have also criticised IndiGo’s preparedness. The Airline Pilots' Association of India (ALPA) said airlines were given a two-year window to plan for the new rules but “started preparing rather late.” IndiGo, it said, failed to rebuild crew rosters 15 days in advance as required.

The Federation of Indian Pilots (FIP) went further, calling the crisis the result of IndiGo’s “prolonged and unorthodox lean manpower strategy,” and alleging that the airline adopted a hiring freeze even as it knew the new rules would require more careful staffing.

How Many Flights Are Affected?

In the past 48 hours, over 300 flights have been cancelled. At least 100 more are expected to be cancelled today.

City-wise impact:

•    Hyderabad: 33 expected cancellations; several fliers stranded overnight
•    Bengaluru: over 70 expected cancellations
•    Delhi, Mumbai, Chennai, Kolkata: widespread delays and missed connections

Passengers shared distressing accounts online.

One customer at Hyderabad airport said they waited from 6 PM to 9 AM with “no action taken” regarding their delayed Pune flight. Another said IndiGo repeatedly told them the crew was “arriving soon,” only for the delay to stretch over 12 hours.

IndiGo has apologised for the disruption and promised that operations will stabilise within 48 hours, adding that “calibrated adjustments” are being made to contain the chaos.

What Should Passengers Do Now?

For those flying in the next few days, especially with IndiGo, here are key precautions:

1. Keep Checking Flight Status
Monitor your flight closely before leaving for the airport, as delays may be announced last-minute.

2. Arrive Early
Expect long queues at counters and security due to crowding and rescheduling.

3. Carry Essentials
Pack snacks, water, basic medicines, chargers, and items for children or senior citizens. Extended waiting times should be anticipated.

4. Use Flexible Booking Options
If you booked tickets with a free-date-change or cancellation option, consider using them.
If you haven’t booked yet, prefer refundable or flexible fares, or even consider alternate airlines.

5. Follow IndiGo’s Updates
Keep an eye on IndiGo’s official social media channels and contact customer support for rebooking and refund queries.

What Needs to Change?

Pilot groups have raised concerns not just about staffing but also the planning practices behind it.
The Federation of Indian Pilots accused IndiGo of:

•    Imposing an unexplained hiring freeze despite knowing the FDTL changes were coming
•    Entering non-poaching agreements that limited talent movement
•    Keeping pilot pay frozen
•    Underestimating the need to restructure operations in advance

They have urged DGCA to approve seasonal schedules only after airlines prove they have adequate pilot strength under the new norms.

ALPA also warned that some airlines might be using the delays as an “immature pressure tactic” to push DGCA for relaxations in the new rules — which, if granted, could compromise the very safety standards the norms were meant to protect.

Both pilot bodies stressed that no exemption should dilute safety, and any deviations should be based solely on scientific risk assessment.

Is a Solution in Sight?

While IndiGo says normalcy will return within two days, aviation experts believe that fully stabilising operations could take longer, depending on how quickly the airline can:
•    Re-align rosters
•    Mobilise rested crew
•    Boost staffing
•    Adjust its winter schedule to match regulatory requirements
Passengers are advised to remain prepared for continued delays over the next few days as the airline works through its backlog. 

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News Network
December 3,2025

indigo.jpg

IndiGo, India’s largest airline, is battling one of its worst operational disruptions in recent years, with hundreds of delays and cancellations throwing domestic travel into chaos.

Government data on Tuesday showed its on-time performance plunging to 35%, an unusual dip for a carrier long associated with punctuality.

By Wednesday afternoon, airports in Delhi, Mumbai, Bengaluru and Hyderabad had collectively reported close to 200 cancellations, stranding travellers across the country.

Crew Shortage After New Duty Norms

A major trigger behind the meltdown is a severe crew shortage, especially among pilots, following the rollout of revised Flight Duty Time Limitation (FDTL) norms last month.

The rules mandate longer rest hours and more humane rosters — a shift IndiGo has struggled to incorporate across its vast network.

Sources said several flights were grounded due to lack of cabin crew, while some delays stretched upwards of eight hours.

With IndiGo controlling over 60% of India’s domestic aviation market, the ripple effect has impacted airports nationwide.

IndiGo Issues Apology, Lists “Compounding Factors”

In a statement, IndiGo acknowledged the large-scale disruption:

“We sincerely apologise to customers. A series of unforeseen operational challenges — technology glitches, winter schedule changes, adverse weather, system congestion and updated FDTL norms — created a compounding impact that could not have been anticipated.”

To stabilise operations, the airline has begun calibrated schedule adjustments for the next 48 hours, aiming to restore punctuality. Affected passengers are being offered refunds or alternate travel arrangements, IndiGo said.

What the FDTL Rules Require

The FDTL norms, designed to reduce pilot fatigue, cap duty and flying hours as follows:
•    Maximum 8 hours of flying per day
•    35 hours per week
•    125 hours per month
•    1,000 hours per year

Crew must also receive rest equalling twice the flight duration, with a minimum 10-hour rest period in any 24-hour window.

The DGCA introduced these limits to enhance flight safety.

Hyderabad: 33 Flights Cancelled, Long Queues Reported

Hyderabad’s Rajiv Gandhi International Airport saw heavy early-morning crowds as 33 IndiGo flights (arrivals and departures) were cancelled.

The airport clarified on X that operations were normal, advising passengers to contact IndiGo directly for latest flight status.

Cancellations included flights to and from Visakhapatnam, Goa, Ahmedabad, Delhi, Bengaluru, Chennai, Madurai, Hubli, Bhopal and Bhubaneswar.

Bengaluru: 42 Flights Disrupted

Bengaluru’s Kempegowda International Airport recorded 42 cancellations — 22 arrivals and 20 departures — affecting routes to Delhi, Mumbai, Chennai, Hyderabad, Goa, Kolkata and Lucknow.

Passengers Vent on Social Media

Irate travellers took to X to share their experiences. One passenger stranded in Hyderabad wrote: “I have been here since 3 a.m. and missed an important meeting.”

Another said: “My flight was pushed from 1:55 PM to 2:55 PM and now 4:35 PM. I was informed only three minutes before entering the airport.”

Delhi Airport Hit by Tech Glitch

At Delhi Airport, the disruption deepened due to a slowdown in the Amadeus system — used for reservations, check-ins and departure control.

The technical issue led to longer queues and sluggish processing, adding to delays already worsened by staff shortages.

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