After Khobragade affair, US wants to move India ties forward

January 24, 2014

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Washington, Jan 24: Putting the Khobragade affair behind them, the United States hopes to move forward the "broad" and "strong" strategic partnership between "the oldest and the largest democracies in the world."

The sentiment was expressed by US Deputy Secretary of State Heather Higginbottom Thursday at a reception hosted by Indian Ambassador S. Jaishankar at his residence to celebrate India's 65th Republic Day on Sunday.

Attending the reception "on behalf of President (Barack) Obama and the people of the United States," the US official said "India's Republic Day reminds us of the strength of India's democratic institutions and traditions."

"And it also reminds us of the strength of the ties between our people and our governments," Higginbottom said. "As we often say, we have a strategic partnership between the oldest and the largest democracies in the world."

Noting that Jaishankar, who played key role in negotiating the landmark India-US civil nuclear deal, "has a very long and distinguished history of strengthening the partnership between our two nations," she said: "I look forward to working together with him to continue those efforts."

US and India "have a broad range of joint efforts and shared interests that keep propelling us forward," Higginbottom said listing among others their space cooperation, homeland security dialogue, health initiatives, work on climate and energy issues and education cooperation.

The two countries' "strong trade and investment ties fight poverty and drive growth in both countries," she said noting, "We have reached close to $100 billion in bilateral trade each year - numbers that we expect to see increase in the coming years."

"Beyond our bilateral relations, we are strong partners in building an international framework to underpin continued peace and prosperity," Higginbottom said.

"Our regional dialogues, including the US-India-Japan trilateral exchange and the ASEAN Regional Forum, have helped develop a shared vision for stability in Asia and the Indian and Pacific Oceans."

"The bottom line is that this partnership is broad and it is strong," she said expressing confidence that "this relationship will continue to grow for the benefit of all our people."

Meanwhile, at the State Department Spokesperson Marie Harf noted US Secretary of State John Kerry and Indian External Affairs Minister Salman Khurshid had met Wednesday on the sidelines of the Geneva II talks.

"I think the fact that the Secretary sat down with his counterpart to discuss the whole range of issues we deal with India on is a sign that the relationship is moving forward and that we have a lot of work to do," she said.

Asked of the khobragade affair was discussed at the two ministers' meeting and its outcome, Harf said: ".we're trying very hard to move past this. And I know the Secretary believes that as well."

"So again, we'll keep having discussions with the Indian Government when they raise them, but we are very focused on moving the relationship forward."

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News Network
December 5,2025

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New Delhi, Dec 5: IndiGo CEO Pieter Elbers issued a public apology this evening after more than a thousand flights were cancelled today, making it the "most severely impacted day" in terms of cancellations. The biggest airline of the country cancelled "more than half" of its daily number of flights on Friday, said Elbers. He also said that even though the crisis will persist on Saturday, the airline anticipates fewer than 1,000 flight cancellations.

"Full normalisation is expected between December 10 and 15, though IndiGo cautions that recovery will take time due to the scale of operations," the IndiGo CEO said. 

IndiGo operates around 2,300 domestic and international flights daily.

Pieter Elbers, while apologising for the major inconvenience due to delays and cancellations, said the situation is a result of various causes.

The crisis at IndiGo stems from new regulations that boost pilots' weekly rest requirements by 12 hours to 48 and allow only two night-time landings per week, down from six. IndiGo has attributed the mass cancellations to "misjudgment and planning gaps".

Elbers also listed three lines of action that the airline will adopt to address the issue.

"Firstly, customer communication and addressing your needs, for this, messages have been sent on social media. And just now, a more detailed communication with information, refunds, cancellations and other customer support measures was sent," he said.

The airline has also stepped up its call centre capacity.

"Secondly, due to yesterday's situation, we had customers stranded mostly at the nation's largest airports. Our focus was for all of them to be able to travel today itself, which will be achieved. For this, we also ask customers whose flights are cancelled not to come to the airports as notifications are sent," the CEO said.

"Thirdly, cancellations were made for today to align our crew and planes to be where they need to start tomorrow morning afresh. Earlier measures of the last few days, regrettable, have proven not to be enough, but we have decided today to reboot all our systems and schedules, resulting in the highest numbers of cancellations so far, but imperative for progressive improvements starting from tomorrow," he added.

As airports witnessed chaotic scenes, the Directorate General of Civil Aviation (DGCA) stepped in to grant IndiGo a temporary exemption from stricter night duty rules for pilots. It also allowed substitution of leaves with a weekly rest period. 

Civil Aviation Minister Ram Mohan Naidu has said a high-level inquiry will be ordered and accountability will be fixed.

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News Network
December 6,2025

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With IndiGo flight disruptions impacting thousands of passengers, the airline on Saturday said that it will offer full waiver on all cancellations/reschedule requests for travel bookings between December 5, 2025 and December 15, 2025.

Earlier in the day, the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure baggage separated from the travellers are delivered in the next two days.

In a post on X, titled 'No questions asked', IndiGo wrote, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."

"We are deeply sorry for the hardships caused," it further added.

Several passengers, however, complained of not getting full refund as promised by the airline.

Netizens have shared screenchots of getting charged for airline cancellation fee and convenience fee.

"Please tell me why u have did this airline cancellation charges when u say full amount will be refunded (sic)," a user wrote sharing a screenshot of the refund page.

"Well, but you have still debited the convenience charges," wrote another.

Passengers have also raised concerns about the "cancel" option being disabled on the IndiGo app. "First enable the 'Cancel' button on your App & offer full refund on tickets cancelled by customers between the said dates," wrote a user.

A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance in refund processing will invite immediate regulatory action.

The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the ministry said in a statement.

"Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.

On Saturday, more than 400 flights were cancelled at various airports.

IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells.

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