Angry outbursts, long queues, and desperate appeals filled airports across India today as IndiGo grappled with a severe operational breakdown. Hundreds of flights have been cancelled or delayed, leaving thousands of passengers stranded through the night and forcing many to spend long hours at helpdesks.
Social media was flooded with videos of fliers pleading for assistance, accusing the airline of misleading updates, and demanding accommodation after being stuck for 10 to 12 hours at airports such as Hyderabad and Bengaluru.
What Triggered the Meltdown?
IndiGo has attributed the widespread disruption to “a multitude of unforeseen operational challenges.” These include:
• Minor technology glitches
• Winter-season schedule adjustments
• Bad weather
• Congestion in the aviation network
• New crew rostering rules (Flight Duty Time Limitations or FDTL)
Among these, the most disruptive has been the implementation of the updated FDTL norms introduced by the Directorate General of Civil Aviation (DGCA) in January 2024.
These rules were designed to reduce pilot fatigue and improve passenger safety. Key changes include:
• Longer weekly rest periods for flight crew
• A revised definition of “night,” extending it by an extra hour
• Tighter caps on flight duty timing and night landings
• Cutting night shifts for pilots and crew from six per roster cycle to just two
Once these norms became fully enforceable, airlines were required to overhaul rosters well in advance. For IndiGo, this triggered a sudden shortage of crew available for duty, leading to cascading delays and cancellations.
Why IndiGo Was Hit the Hardest
IndiGo is India’s largest airline by a wide margin, operating over 2,200 flights daily. That’s roughly double the number operated by Air India.
When an airline of this size experiences even a 10–20% disruption, it translates to 200–400 flights being delayed or grounded — producing massive spillover effects across the country.
IndiGo also relies heavily on high-frequency overnight operations, a model typical of low-cost carriers that aim to maximise aircraft utilisation and reduce downtime. The stricter FDTL norms clash with these overnight-heavy schedules, forcing the airline to pull back services.
Aviation bodies have also criticised IndiGo’s preparedness. The Airline Pilots' Association of India (ALPA) said airlines were given a two-year window to plan for the new rules but “started preparing rather late.” IndiGo, it said, failed to rebuild crew rosters 15 days in advance as required.
The Federation of Indian Pilots (FIP) went further, calling the crisis the result of IndiGo’s “prolonged and unorthodox lean manpower strategy,” and alleging that the airline adopted a hiring freeze even as it knew the new rules would require more careful staffing.
How Many Flights Are Affected?
In the past 48 hours, over 300 flights have been cancelled. At least 100 more are expected to be cancelled today.
City-wise impact:
• Hyderabad: 33 expected cancellations; several fliers stranded overnight
• Bengaluru: over 70 expected cancellations
• Delhi, Mumbai, Chennai, Kolkata: widespread delays and missed connections
Passengers shared distressing accounts online.
One customer at Hyderabad airport said they waited from 6 PM to 9 AM with “no action taken” regarding their delayed Pune flight. Another said IndiGo repeatedly told them the crew was “arriving soon,” only for the delay to stretch over 12 hours.
IndiGo has apologised for the disruption and promised that operations will stabilise within 48 hours, adding that “calibrated adjustments” are being made to contain the chaos.
What Should Passengers Do Now?
For those flying in the next few days, especially with IndiGo, here are key precautions:
1. Keep Checking Flight Status
Monitor your flight closely before leaving for the airport, as delays may be announced last-minute.
2. Arrive Early
Expect long queues at counters and security due to crowding and rescheduling.
3. Carry Essentials
Pack snacks, water, basic medicines, chargers, and items for children or senior citizens. Extended waiting times should be anticipated.
4. Use Flexible Booking Options
If you booked tickets with a free-date-change or cancellation option, consider using them.
If you haven’t booked yet, prefer refundable or flexible fares, or even consider alternate airlines.
5. Follow IndiGo’s Updates
Keep an eye on IndiGo’s official social media channels and contact customer support for rebooking and refund queries.
What Needs to Change?
Pilot groups have raised concerns not just about staffing but also the planning practices behind it.
The Federation of Indian Pilots accused IndiGo of:
• Imposing an unexplained hiring freeze despite knowing the FDTL changes were coming
• Entering non-poaching agreements that limited talent movement
• Keeping pilot pay frozen
• Underestimating the need to restructure operations in advance
They have urged DGCA to approve seasonal schedules only after airlines prove they have adequate pilot strength under the new norms.
ALPA also warned that some airlines might be using the delays as an “immature pressure tactic” to push DGCA for relaxations in the new rules — which, if granted, could compromise the very safety standards the norms were meant to protect.
Both pilot bodies stressed that no exemption should dilute safety, and any deviations should be based solely on scientific risk assessment.
Is a Solution in Sight?
While IndiGo says normalcy will return within two days, aviation experts believe that fully stabilising operations could take longer, depending on how quickly the airline can:
• Re-align rosters
• Mobilise rested crew
• Boost staffing
• Adjust its winter schedule to match regulatory requirements
Passengers are advised to remain prepared for continued delays over the next few days as the airline works through its backlog.
Comments
May Allah grant him Jannatul Firdous. He was an ideal for many, Respected by both Muslims and Non-Muslims. Loss for Mangalore community, a peace bearer has passed away. Inna lillahi wa inna ilaihi raji'un.
Great personality. I knew Moulana Syed Yusuf Saheb since my college days in 1969 and I have attended many of his Friday Jumaa sermons (Qutbahs) at Kachi Meman Masjid in Bunder, Mangalore. He used keep a good relationships with youngsters and inspire and encourage them to carry out the noble deeds for the betterment of communities and the society.
May Allah forgive him and accept all his good deeds. May Allah bless him with the bounties of Jannatul Firdous. May Allah give sabr to the grieved family to bear the loss of their dear one.
Innaa Lillahi Wa Innaa Ilaihi Rajivoon. Heartfelt Condolences.
Inna lillahi wa inna ilihi rajiwoon . Alhamdulillah, I am fortunate enough to have met & benefited from both of you. May Almighty bless today's imams/moulana's with wisdom similar to that of Moulana Yusuf saheb.
Allah SWT please accept his service to islam, to mankind, may grant him magfirah and cause him to enter highest level of Jannah. Aameen.
May Allah reward my grandfather with Jannatul Firdaus!!
Alhumdulillah, he has done so much good in his life.
He was one of the most generous and pious people I've ever known.
May Allah give us the guidance like my grand father to follow the righteous path to practice n preach! Indeed he was is n insha Allah vl b a grt personality ! Very soft spoken very humble down to earth personality !! May Allah accept his good deeds his work n forgive his mistakes n save him from fitnah of barzaq n grant him peace in his abode n grant him the glad tidings of jannah !! Ameen !! We will miss our nana dearly
*Inna lillahi wa inna ilaihi raajioun*, may almighty allah bless late moulana syed yusuf saheb,
With jannathul firdouse, aameen. He was one of the rare islamic scholars, with rich bundle & store of knoweldge of deen and duniya, keeping a very low profile and non-controversial & a broad minded humanitarian. Indeed, in his death the muslims of mangalore / d.k.dist / udupi dist, in particular and others in general, are deprived of a high thinking and simple living scholar in this modern era. As holy quran says *kullu nafsin zaayikathul mouth*(every living soul has to taste death)., each & every one of us has to face & taste death, when our living term ends in this world. But in this joureny between life and death, we have to live with our noble living and leave this temporary world to the ever lasting eternal world, with the memory to be cherished with, by the living masses. May almighty allah give strength, patience and forebearance to the family members of late moulana syed yusuf saheb, to bear the bear the brunt of bereavement, aameen. May almighty allah guide & protect all of us, aameen.
Very true brother
Aameen.. absolutely true
Exactly.. absolutely true
Very well said.. absolutely true...
Inna lillahi wa Inna ilaihi raajioon. He certainly was a testament of not just an amazing Muslim but also an amazing human being. he was a man of complete integrity.. he was someone who did not have even an ounce of pride and was an extremely down to earth person.... I consider myself extremely fortunate to have known him so very well and to have learnt all the immense knowledge from him.. he has departed from this dunya but he will remain in our hearts perennially. May Allah grant him jannathul Firdous. Aameen
End of era. No Muslim youth who attended his sermons can go astray. We need scholars like him to educate and enlighten Muslim youth and prevent them from going astray. May allah accept all his deeds and reward him immensely.
يَا أَيَّتُهَا النَّفْسُ الْمُطْمَئِنَّةُ ارْجِعِي إِلَى رَبِّكِ رَاضِيَةً مَرْضِيَّةً فَادْخُلِي فِي عِبَادِي وَادْخُلِي جَنَّتِي
Moulana was great personality. Embodiment of simple living high thinking. Lived upto what he preached. Remained non controversial all his life. Very knowledgeable but extremely humble. His moderate and unique style of delivering khutbah impressed many,including me . He was taking keen interest in current affairs and concerned about global status of ummah. He always motivated me with his superlative appreciation and generous words. Always encourged me to deliver khutbas in his place , whenever I was in Mangalore. May Allah give him highest abode in Jannah
Innalillahi Wa Inna Ilahi Rajivoon. May Allah grant him magfirath and mashrat. I remember Moulavi Saab as a soft spoken, kind hearted,highly knowledable person but with down to earth approach. Moulavi Saab always make it a point to attend " Bearys Welfare Forum "- Abu Dhabi, arranged mass marriages at Mangalore ,and encouraged us to do more to the poor and needy in the society.
My usthad. The one who guided me and helped me to change my life. Inna lillahi va inna ilaihi rajivoon. May allah grant him one of the highest positions in jannah.
Very said. This is a loss not only for Muslim community, but also for all communities in Mangaluru. He was a true religious leader. May his soul rest in peace.
Innalillahi Wa Inna Ilaihi Rajiwoon.
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