Angry outbursts, long queues, and desperate appeals filled airports across India today as IndiGo grappled with a severe operational breakdown. Hundreds of flights have been cancelled or delayed, leaving thousands of passengers stranded through the night and forcing many to spend long hours at helpdesks.
Social media was flooded with videos of fliers pleading for assistance, accusing the airline of misleading updates, and demanding accommodation after being stuck for 10 to 12 hours at airports such as Hyderabad and Bengaluru.
What Triggered the Meltdown?
IndiGo has attributed the widespread disruption to “a multitude of unforeseen operational challenges.” These include:
• Minor technology glitches
• Winter-season schedule adjustments
• Bad weather
• Congestion in the aviation network
• New crew rostering rules (Flight Duty Time Limitations or FDTL)
Among these, the most disruptive has been the implementation of the updated FDTL norms introduced by the Directorate General of Civil Aviation (DGCA) in January 2024.
These rules were designed to reduce pilot fatigue and improve passenger safety. Key changes include:
• Longer weekly rest periods for flight crew
• A revised definition of “night,” extending it by an extra hour
• Tighter caps on flight duty timing and night landings
• Cutting night shifts for pilots and crew from six per roster cycle to just two
Once these norms became fully enforceable, airlines were required to overhaul rosters well in advance. For IndiGo, this triggered a sudden shortage of crew available for duty, leading to cascading delays and cancellations.
Why IndiGo Was Hit the Hardest
IndiGo is India’s largest airline by a wide margin, operating over 2,200 flights daily. That’s roughly double the number operated by Air India.
When an airline of this size experiences even a 10–20% disruption, it translates to 200–400 flights being delayed or grounded — producing massive spillover effects across the country.
IndiGo also relies heavily on high-frequency overnight operations, a model typical of low-cost carriers that aim to maximise aircraft utilisation and reduce downtime. The stricter FDTL norms clash with these overnight-heavy schedules, forcing the airline to pull back services.
Aviation bodies have also criticised IndiGo’s preparedness. The Airline Pilots' Association of India (ALPA) said airlines were given a two-year window to plan for the new rules but “started preparing rather late.” IndiGo, it said, failed to rebuild crew rosters 15 days in advance as required.
The Federation of Indian Pilots (FIP) went further, calling the crisis the result of IndiGo’s “prolonged and unorthodox lean manpower strategy,” and alleging that the airline adopted a hiring freeze even as it knew the new rules would require more careful staffing.
How Many Flights Are Affected?
In the past 48 hours, over 300 flights have been cancelled. At least 100 more are expected to be cancelled today.
City-wise impact:
• Hyderabad: 33 expected cancellations; several fliers stranded overnight
• Bengaluru: over 70 expected cancellations
• Delhi, Mumbai, Chennai, Kolkata: widespread delays and missed connections
Passengers shared distressing accounts online.
One customer at Hyderabad airport said they waited from 6 PM to 9 AM with “no action taken” regarding their delayed Pune flight. Another said IndiGo repeatedly told them the crew was “arriving soon,” only for the delay to stretch over 12 hours.
IndiGo has apologised for the disruption and promised that operations will stabilise within 48 hours, adding that “calibrated adjustments” are being made to contain the chaos.
What Should Passengers Do Now?
For those flying in the next few days, especially with IndiGo, here are key precautions:
1. Keep Checking Flight Status
Monitor your flight closely before leaving for the airport, as delays may be announced last-minute.
2. Arrive Early
Expect long queues at counters and security due to crowding and rescheduling.
3. Carry Essentials
Pack snacks, water, basic medicines, chargers, and items for children or senior citizens. Extended waiting times should be anticipated.
4. Use Flexible Booking Options
If you booked tickets with a free-date-change or cancellation option, consider using them.
If you haven’t booked yet, prefer refundable or flexible fares, or even consider alternate airlines.
5. Follow IndiGo’s Updates
Keep an eye on IndiGo’s official social media channels and contact customer support for rebooking and refund queries.
What Needs to Change?
Pilot groups have raised concerns not just about staffing but also the planning practices behind it.
The Federation of Indian Pilots accused IndiGo of:
• Imposing an unexplained hiring freeze despite knowing the FDTL changes were coming
• Entering non-poaching agreements that limited talent movement
• Keeping pilot pay frozen
• Underestimating the need to restructure operations in advance
They have urged DGCA to approve seasonal schedules only after airlines prove they have adequate pilot strength under the new norms.
ALPA also warned that some airlines might be using the delays as an “immature pressure tactic” to push DGCA for relaxations in the new rules — which, if granted, could compromise the very safety standards the norms were meant to protect.
Both pilot bodies stressed that no exemption should dilute safety, and any deviations should be based solely on scientific risk assessment.
Is a Solution in Sight?
While IndiGo says normalcy will return within two days, aviation experts believe that fully stabilising operations could take longer, depending on how quickly the airline can:
• Re-align rosters
• Mobilise rested crew
• Boost staffing
• Adjust its winter schedule to match regulatory requirements
Passengers are advised to remain prepared for continued delays over the next few days as the airline works through its backlog.
Comments
Who the hell this bastard is to talk about Madrasas. It is sure that this donkey is current day Dajjal and giving this illogic statement on the advice of sangh parivar and bjp leaders. He is definately been paid of a huge amount of money to give this statement on behalf of bjp. He is a shoe licker + pee drinker of bjp leaders. He might be not knowing who are his parents. May Allah give him a taste of Jahannum during his life and let him be given hardest death. Let him beg for death. May Allah's curse be on him and his Masters.
Shia should be deported to Isarel. There is no difference between these two. They are back-stabbers. They cant be frends to anybody. Cheap people who create tension between different communities.
Allahu Subhanahuthala defenitly punshid to you in this duniya and Akira. Please wait and watch. Allah is great. He will show right path to you.
These Hypocrite goons are doing to get protection, favor from the BJP.
He is compromising their holy faith for worldly benefit.
If he has a little branin left in his head, he should study what is Islam.
Non-Muslims they know about Islamic real values than these Hyprocrites.
Such statements only makes their days to be numbered.
Beeing a Shia, Saddam Hussain of Iraq against for shias, because shias are out of Muslim community they are not considered as Muslims, and they have no right to talk about Madarasa and Masjid or Muslims. they are killed in Pakistan every day. insha Allah one day in this world there will not be any shia... Ameen..
Now Rizvibwill be inducted in any reputable company as Director for his comments by Modi/Yogi like Shazia Ilmi.
This retard must be najaayaz aulaad of SSwamy's baap
Modi's Pet
How many Crores this Stupid took from Dongi Modi and his terrorist group for barking this....
Irresponsible statement from a novice.He without any hesitaion plunged headlong in to a non issue,just to appease his BJP masters. His "chamchagiri" will get him some petty benifits. A whole generation is benifited from the Madrasa eductaion! I am a product of a part time madrasa,and done my MBA. All peace loving Indians should stand aganist this kind of nuisance mongers.
Fuck the barking dog
No one in the Muslim community considers Shia as Muslims. Their religion is nothing but a mixture of Shirk, Innovation, superstitious beliefs, & Kufr. So they do not have the right to comment on our Madrasa systems. It is clearly known to every one in the world that Shias promote crime, terrorism especially, Iran. We request our government to kick them out of the country
you are not a muslim u are shia and this type of words is expected from you people
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