With IndiGo flight disruptions impacting thousands of passengers, the airline on Saturday said that it will offer full waiver on all cancellations/reschedule requests for travel bookings between December 5, 2025 and December 15, 2025.
Earlier in the day, the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure baggage separated from the travellers are delivered in the next two days.
In a post on X, titled 'No questions asked', IndiGo wrote, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."
"We are deeply sorry for the hardships caused," it further added.
Several passengers, however, complained of not getting full refund as promised by the airline.
Netizens have shared screenchots of getting charged for airline cancellation fee and convenience fee.
"Please tell me why u have did this airline cancellation charges when u say full amount will be refunded (sic)," a user wrote sharing a screenshot of the refund page.
"Well, but you have still debited the convenience charges," wrote another.
Passengers have also raised concerns about the "cancel" option being disabled on the IndiGo app. "First enable the 'Cancel' button on your App & offer full refund on tickets cancelled by customers between the said dates," wrote a user.
A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance in refund processing will invite immediate regulatory action.
The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the ministry said in a statement.
"Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.
On Saturday, more than 400 flights were cancelled at various airports.
IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells.
Comments
This man is an idiot and misguiding the people
He says Hinduism allows to kill the girl and go to jail. Hinduism never says anywhere in any book.
This is his own idea. Such a men are dangerous to the society.
I advice ask the girl and her supporters to prove her choice of selecting the religion is her wise decision.
She or any Muslims if they prove that Islam has the upper hand in the guidance than Hinduism, then the girl is right else she wrongly chooses to accept Islam.
But I am sure she can win the case easily as the truth is at her side.
Local police didnot file a case ? PFI is there to pressurise them ......dont worry ...
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