India summons US envoy, expresses shock over diplomat's arrest

December 13, 2013

New Delhi, Dec 13: Deploring the arrest of Deputy Consul General in New York, Foreign Secretary Sujatha Singh today summoned US Ambassador Nancy Powell to convey India's "shock" over "absolutely unacceptable" treatment meted out to the senior Indian diplomat.

Devyani

Reacting strongly to Deputy Consul General Devyani Khobragade being arrested and handcuffed in public on visa fraud charges, the Foreign Secretary summoned Powell to South Block to lodge strong protest and convey India's displeasure over the arrest of its diplomat.

According to sources, Singh told Powell that the treatment meted out to the senior diplomat was "totally unacceptable" and she was entitled to the courtesies under various multilateral conventions dealing with diplomatic fraternity posted in foreign countries.

In a major diplomatic embarrassment, Khobragade, 39, was taken into custody on a street in New York as she was dropping her daughter to school at 9 AM yesterday and handcuffed in public on visa fraud charges before being released on a USD 250,000 bond after pleading not guilty in court.

"We are shocked and appalled at the manner in which she has been humiliated by the US authorities. We have taken it up forcefully with the US government through our embassy in Washington. We are also reiterating, in no uncertain terms, to US embassy here that this kind of treatment to one of our diplomats is absolutely unacceptable," Spokesperson in the Ministry of External Affairs Syed Akabaruddin said here.

He also said the ministry was working to resolve this matter at the earliest and if there were issues of legal nature they will be resolved separately, however, this sort of behaviour was "totally unacceptable".

"Nothing entails the humiliation of a young woman with two small children publicly. A person who has been a diplomat sent there to represent her country. We will take issue of legal nature separately but there is no justification or acceptability of what has happened to the young diplomat who had gone to drop her children in a school," he said.

This is the third case involving a senior official of the New York Indian Consulate in three years.

In June 2011, a former housekeeper had sued India's then Consul General in New York Prabhu Dayal accusing him of intimidating her into a year of forced labour.In February 2012, Indian maid Shanti Gurung won a case against Neena Malhotra, who served as a Press and Culture Counselor at the New York Consulate from 2006-2009.

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News Network
December 6,2025

indigoticket.jpg

With IndiGo flight disruptions impacting thousands of passengers, the airline on Saturday said that it will offer full waiver on all cancellations/reschedule requests for travel bookings between December 5, 2025 and December 15, 2025.

Earlier in the day, the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure baggage separated from the travellers are delivered in the next two days.

In a post on X, titled 'No questions asked', IndiGo wrote, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."

"We are deeply sorry for the hardships caused," it further added.

Several passengers, however, complained of not getting full refund as promised by the airline.

Netizens have shared screenchots of getting charged for airline cancellation fee and convenience fee.

"Please tell me why u have did this airline cancellation charges when u say full amount will be refunded (sic)," a user wrote sharing a screenshot of the refund page.

"Well, but you have still debited the convenience charges," wrote another.

Passengers have also raised concerns about the "cancel" option being disabled on the IndiGo app. "First enable the 'Cancel' button on your App & offer full refund on tickets cancelled by customers between the said dates," wrote a user.

A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance in refund processing will invite immediate regulatory action.

The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the ministry said in a statement.

"Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.

On Saturday, more than 400 flights were cancelled at various airports.

IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells.

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