Mangalore Airport topples down to 27th position in customer satisfaction survey

[email protected] (CD Network)
November 20, 2013
Mangalore, Nov 20: International Airport in Mangalore, which was ranked at 9th position in the bi-annual customer satisfaction survey conducted by Airports Authority of India (AAI) in 52 small airports (with less than 15 lakh passengers a year) has plunged to 27th position in the span of six months.

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Mangalore, which was positioned ninth along with Srinagar airport during the survey in the first half of this year with a score of 4.68 out of five, has now scored 4.12 in the survey conducted in the second half of the same year.

Fliers seemed to be impressed with the cleanliness of washrooms and airport terminal for which they have given 4.66 scores each in Mangalore airport in the survey in second half of 2013. Good scores have been bagged for the airport for baggage delivery as the scores hit up to 4.05 in the later part of the survey as against the 3.99 scores during the earlier part.

What is impressive is the performance of Hubli airport, which did not just maintain its ranking but also registered an increase in score. Hubli airport was ranked 19th with a score of 4.36.

Passengers were impressed with the Wi-Fi services and ambience of Hubli airport, giving 4.6 marks each. In the last survey, it was 4.03 for ambience.

Toppers

The Survey has put Jodhpur (4.69) and Chandigarh (4.67) at the top leaving behind Bhubaneswar and Varanasi, who were fliers' favourites in the first half of 2013.

The topper Jodhpur airport has a score of more than 4.8 for cleanliness of washroom, comfort of waiting, cleanliness of airport terminal and ambience of the airport, while Chandigarh has this score for cleanliness of airport terminal, ambience and availability of ATMs.

Bhubaneswar (4.68) and Varanasi (4.68), the toppers in the previous round, scored 4.63 (rank 5) and 4.54 (rank 10) respectively in this round.

These airports were evaluated on 33 parameters, which included availability of baggage trolleys, parking facility, waiting time in check-in queue, waiting time for security clearance, cleanliness, and speed of baggage service.

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News Network
December 16,2025

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Melkar (Bantwal): The 9th Annual Day celebration of SMR Public School, titled “EXCELLENTIA”, was held on December 15 with great enthusiasm and dignity, marking a significant milestone in the institution’s journey towards academic excellence and holistic development.

The programme was inaugurated by Dr. U. T. Iftikar Ali. The chief guests were Dr. Akhtar Hussain, Mr. P. Moosabba Beary, Mr. Zakaria Jokattre, and Dr. T. M. Abdul Rahuf—whose inspiring addresses motivated the students and appreciated the school’s contributions to education.

Mr. Abdul Nasir, Mr. Ibrahim Gadiyar, Mr. Razak Golthamajal, Mr. Sali Koya, Mr. Arshad Hussain, Mr. Ismail Balanoor, Mr. Feroz Bawa, Mr. Sahul Hameed, Mr. Abubakkar, Mr. Hameed K. Mani, Mr. Abdul Majeed (Principal, Melkar Women’s College), and Mr. Abdul Lathief (Former Principal, Melkar Women’s College) were the guests of honour.

The Annual Report was presented by the Headmistress, Ms. Fathimathul Zaheera, highlighting the school’s achievements and progress during the academic year. The Presidential Address was delivered by the Chairman of SMR Public School, Dr. Haji S. M. Rasheed, who emphasised the vital role of education in shaping students’ futures and stressed the importance of discipline, dedication, and consistent effort in achieving 100 per cent academic results.

Secretary of SMR Public School, Mr. Rifath Ahmed, and PTA President, Mr. Sandeep Kumar, were also present on the occasion.

The Annual Day celebration showcased the collective efforts of students and teachers and reaffirmed the school’s commitment to quality education and all-round development. The programme concluded with a vote of thanks, expressing gratitude to all dignitaries, parents, and well-wishers for their support. The 9th Annual Day—EXCELLENTIA—was a memorable and successful event, leaving a lasting impression on everyone present. 

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News Network
December 5,2025

Mangaluru: In a significant step to curb online hate and intimidation, Mangaluru City Police have registered a suo motu case against multiple Instagram accounts accused of circulating alleged provocative and threatening content.

While monitoring social media activity on Tuesday, Kankanady Town PSI Anitha Nikkam identified the Instagram handle ‘team_targetttt_900’ for posting a hate message alongside images of lethal weapons. Another account, ‘team_nagara_900’, allegedly shared a threatening post targeting activist Bharath Kumdelu, tagging additional pages such as KARAVALI-OFFICIAL.

Several other accounts — including ‘immu_bhai.fan’, ‘target_boy_900’, ‘kings_of_manglore’, ‘team_target_boys.900’, ‘arshad_mangalore’, ‘target_ka19_ullal’, ‘team_target__’, ‘troll_tigersz_900’, ‘tr_group_900’, and ‘team_target_900’ — are also under scrutiny for spreading similar inflammatory material, police said.

Authorities have urged citizens, especially young social media users, to report suspicious pages and avoid engaging with groups that glorify violence or threaten individuals. Online hate can quickly escalate into real-world harm, and police stress that sharing or promoting such content can attract legal consequences.

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News Network
December 15,2025

Mangaluru, Dec 15: Air India Express has announced that it will resume direct flight services between Mangaluru and Muscat from March 2026, restoring an important international air link for passengers from the coastal region.

Airport authorities said the service will operate twice a week—on Sundays and Tuesdays—from March 1. The initial flights are scheduled on March 3, 8 and 10, followed by March 15 and 17, with the same operating pattern to continue thereafter. The flight duration is approximately three hours and 25 minutes.

The Mangaluru–Muscat route was earlier operated under the 2025 summer schedule, with services beginning on July 14. At that time, Air India Express had operated four flights a week before suspending the service.

Officials said the summer schedule will come into effect from March 29, after which changes in flight timings and departure schedules from Mangaluru are expected. Passengers have been advised to check the latest schedules while planning their travel.

The resumption of direct flights to Muscat is expected to significantly benefit expatriates, business travellers and others, further strengthening Mangaluru’s air connectivity with the Gulf region.

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