Mangalore Airport topples down to 27th position in customer satisfaction survey

[email protected] (CD Network)
November 20, 2013
Mangalore, Nov 20: International Airport in Mangalore, which was ranked at 9th position in the bi-annual customer satisfaction survey conducted by Airports Authority of India (AAI) in 52 small airports (with less than 15 lakh passengers a year) has plunged to 27th position in the span of six months.

airport
Mangalore, which was positioned ninth along with Srinagar airport during the survey in the first half of this year with a score of 4.68 out of five, has now scored 4.12 in the survey conducted in the second half of the same year.

Fliers seemed to be impressed with the cleanliness of washrooms and airport terminal for which they have given 4.66 scores each in Mangalore airport in the survey in second half of 2013. Good scores have been bagged for the airport for baggage delivery as the scores hit up to 4.05 in the later part of the survey as against the 3.99 scores during the earlier part.

What is impressive is the performance of Hubli airport, which did not just maintain its ranking but also registered an increase in score. Hubli airport was ranked 19th with a score of 4.36.

Passengers were impressed with the Wi-Fi services and ambience of Hubli airport, giving 4.6 marks each. In the last survey, it was 4.03 for ambience.

Toppers

The Survey has put Jodhpur (4.69) and Chandigarh (4.67) at the top leaving behind Bhubaneswar and Varanasi, who were fliers' favourites in the first half of 2013.

The topper Jodhpur airport has a score of more than 4.8 for cleanliness of washroom, comfort of waiting, cleanliness of airport terminal and ambience of the airport, while Chandigarh has this score for cleanliness of airport terminal, ambience and availability of ATMs.

Bhubaneswar (4.68) and Varanasi (4.68), the toppers in the previous round, scored 4.63 (rank 5) and 4.54 (rank 10) respectively in this round.

These airports were evaluated on 33 parameters, which included availability of baggage trolleys, parking facility, waiting time in check-in queue, waiting time for security clearance, cleanliness, and speed of baggage service.

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News Network
May 10,2024

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Madikeri: A 15-year-old was bludgeoned to death and the accused fled with her severed head at Mutlu village in Somwarpet of Kodagu district on Thursday late night, hours after her SSLC examination result was declared.  

The victim has been identified as US Meena, a 10th grade student of Surlabbi High School. She had passed the SSLC examination and her school attained 100% results. 

However, she was brutally murdered by accused Prakash (32), a resident of the village. The police have launched a search operation to find the suspect, said Kodagu SP K Ramarajan 

It is said that the minor girl's engagement with the suspect was thwarted by officials from Women and Child Development department on May 9, and later officials had even convinced her parents of not to marry the minor girl.

However, the suspect barged into her house in the night and allegedly kidnapped her. Later, he took her to an area near the periphery of the forest and murdered her after which he fled with her severed head.

Victim's mother too has suffered injuries and is admitted to a hospital for treatment. The reason for the murder will be known after the probing officials have inquired the victim's mother, said the SP. 

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News Network
May 5,2024

Karwar, May 5: What commenced as a mere exchange of words between spouses swiftly transmuted into a calamitous ordeal, resulting in the heartbreaking loss of their innocent offspring. The heart-wrenching incident unfolded in the serene confines of Halamaddy village in the picturesque expanse of Dandeli, nestled within the idyllic expanse of Uttara Kannada district.

In the throes of a fervent dispute with her spouse, the aggrieved wife, succumbing to an overwhelming surge of emotions, callously propelled their tender six-year-old progeny into the somber depths of a nearby canal, thereafter alerting the local populace to her grievous act.

Promptly apprised of the distressing occurrence by concerned bystanders, the authorities were swiftly summoned to the scene to confront the harrowing aftermath.

Responding to the distress call, the diligent officers of Dandeli rural police swiftly converged upon the site where the innocent child had been cast into the unforgiving waters of the canal, subsequently effecting the retrieval of the child's lifeless form. 

Regrettably, it was discerned that a portion of the child's remains had been tragically claimed by the lurking jaws of a predatory crocodile.

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News Network
May 19,2024

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Naturals Ice Cream founder Raghunandan Kamath passed away following a brief illness. Born to a mango vendor in a village in Mangaluru, Kamath went on to establish Naturals, an ice cream parlour estimated to be worth Rs 400 crore today. 

"Our thoughts on the sad demise of our patron and founder of Naturals Ice Cream, Late Raghunandan Kamath. Indeed a very sad and unfortunate day for us," the company said.

Mr Kamath grew up helping his father in selling mangoes in a village Karnataka's Mangaluru. This was when he learned the art of picking the ripe fruit, plucking it, sorting it, and preserving it.

As the legend goes, a young 14-year-old Kamath boarded a train from Mangaluru and came to Mumbai (then Bombay). 

After working at his brother’s restaurant, Kamath had an idea — if ice creams have fruit flavours, why can’t they have real fruits. He decided to fill this void in the market. But unsure of whether customers would come, he began his business with serving pav-bhaji as the main dish and the ice cream as an add on.

His first ice cream parlour was launched in 1984 in Juhu, with the initial menu featuring around 12 flavours, each being a testament to the knowledge he acquired during the time he assisted his father in Mangaluru.

The demand kept growing and he opened five more outlets in 1994. Currently, it has over 165 outlets across 15 cities.
 
His story was captured expansively in ‘Intelligent Fanatics of India’, a book co-authored by Mumbai-based journalist Pooja Bhula.

Inspired by his mother's techniques, Kamath also developed innovative machines to streamline production and ensure consistency, notes the company website.

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