Meet Rizwana Shaikh – mom by day, burqa-clad Ola driver by night

Times of India
December 17, 2017

Mumbai, Dec 17: How often does it happen that you book an app cab in the wee hours and find a burqa-clad woman pulling up in her red hatchback?

"People find it tough to believe it when I call them up and ask for directions or when they see me in the driver's seat," says 30-year-old Rizwana Shaikh, a stay-at-home mum by day and Ola driver by night. Shaikh, who grew up in Lucknow, moved here after her marriage to a Jogeshwari businessman.

While it's been some years since women stormed the male bastion and started driving taxis and autos, aggregators have taken the trend several notches higher. Women, especially from conservative backgrounds, are stepping out of rigid community boundaries to become part of the city's nightlife. With GPS tracking their every move, the women are not troubled by safety concerns.

Shaikh, mother of a seven-year-old, claims in the eight months she has been on the roads at night seldom has she come across any trouble-maker. "However, when sloshed men book the cab I feel uncomfortable and don't go ahead with the ride," says Shaikh, who was a beautician earlier. With a monthly income between Rs 30,000 and Rs 40,000, she says, "This is a more lucrative profession."

"My husband and family have been very supportive and understand this job is necessary to meet household expenses," she says.

Mehjabeen, 42, also a Jogeshwari resident, is a night-shift veteran and zips across the city without any trepidation. While her husband is a marketing professional, she has been a driver for six years now. "I start my day at 8pm after wrapping up household duties and drive till morning," she said, adding her family has been supportive.

Ola as well as Uber refused to reveal the number of women on their rolls in the city, but both agreed the trend was on the rise.

"The number of women partners is growing by over 40% quarter on quarter in metros as well as tier-2 and -3 cities. We have women working with us across categories like cabs, autos and bikes," said an Ola spokesperson.

The advantage of working with aggregator platforms, says 25-year-old Vidya Shelke, an auto driver, is that we can choose our working hours. "I take bookings only when I can manage. Also, I do not have to park my vehicle at the stand and wait for commuters. This is way more convenient and safe," said Shelke, who lives in the western suburbs with her husband and two children. She has been on the job for the past six months.

For young women like Prajaktha Salunkhe, it is a route to financial independence. "Without any capital or financial support, it is difficult to start any venture. This comes as a boon," says the 23-year-old cabbie, who took to driving soon after graduation.

Aggregator platforms are doing their bit through skill development and training programmes. "We aim to hire more women from sections where cultural and societal pressures have been a barrier," said an Uber spokesperson.

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News Network
December 6,2025

indigoticket.jpg

With IndiGo flight disruptions impacting thousands of passengers, the airline on Saturday said that it will offer full waiver on all cancellations/reschedule requests for travel bookings between December 5, 2025 and December 15, 2025.

Earlier in the day, the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure baggage separated from the travellers are delivered in the next two days.

In a post on X, titled 'No questions asked', IndiGo wrote, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."

"We are deeply sorry for the hardships caused," it further added.

Several passengers, however, complained of not getting full refund as promised by the airline.

Netizens have shared screenchots of getting charged for airline cancellation fee and convenience fee.

"Please tell me why u have did this airline cancellation charges when u say full amount will be refunded (sic)," a user wrote sharing a screenshot of the refund page.

"Well, but you have still debited the convenience charges," wrote another.

Passengers have also raised concerns about the "cancel" option being disabled on the IndiGo app. "First enable the 'Cancel' button on your App & offer full refund on tickets cancelled by customers between the said dates," wrote a user.

A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance in refund processing will invite immediate regulatory action.

The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the ministry said in a statement.

"Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.

On Saturday, more than 400 flights were cancelled at various airports.

IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells.

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News Network
December 2,2025

Mangaluru, Dec 2: Mangaluru International Airport responded to a medical emergency late on Monday night. Air India Express flight IX 522, travelling from Riyadh to Thiruvananthapuram, was diverted to Mangaluru Airport after a passenger in his late 30s experienced a medical emergency on board.

The Airport’s Operations Control Centre received an alert regarding the passenger’s health condition. The airport activated its emergency response protocol, mobilising the airport medical team and coordinating with stakeholders including CISF, immigration, and customs. 

Upon landing, airport medical personnel attended to the passenger, assessed his condition, and arranged to shift him to a local tertiary-care hospital for further treatment. The passenger’s relatives accompanied the passenger, who incidentally received necessary medical care on board, which helped stabilise the situation.

Following the handling of the emergency, the flight departed for Thiruvananthapuram at 2:05 am on Tuesday.

"We appreciate the cooperation of all parties involved, and this incident reaffirms our ongoing commitment to prioritising passenger safety and readiness to respond to unforeseen emergencies with professionalism and care," the Airport spokesperson said. 

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News Network
November 24,2025

Mangaluru, Nov 24: The original departure time of 11.10 pm was a distant memory for scores of Dammam-bound passengers at Mangaluru International Airport last Friday night, as their Air India Express flight was abruptly cancelled at the eleventh hour, sparking hours of frustration and chaos.

The flight, IX 885, initially scheduled to depart at 11.10 pm on November 22, was subject to two back-to-back reschedules—first pushed to 11.45 pm and then significantly postponed to 1.40 am—before the final, crushing announcement of cancellation was made. For the travellers, many of whom are likely expatriate workers with tight schedules, the last-minute change marked the beginning of a distressing ordeal.

"There was no drinking water, no food, and absolutely no proper guidance. We were left stranded like refugees," complained a stranded passenger.

According to multiple passenger accounts, the airline's ground staff failed to provide adequate support or essential amenities following the cancellation. Complaints poured in about the total absence of drinking water, food provisions, and any reliable guidance from the carrier's representatives. Travellers alleged they were left stranded for a considerable period, with no immediate arrangements or clear communication offered regarding accommodation or alternative travel to send them back home.

The incident has highlighted serious concerns over the carrier's contingency planning and customer service protocols during flight disruptions at one of India's key international gateways. The airline is yet to issue a comprehensive statement addressing the alleged lapse in passenger care.
 

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