Airline passengers confused over Saudia’s allowed weight allowance

August 5, 2013

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Jeddah, Aug 5: Saudi Arabian Airlines’s recent joining with SkyTeam, a group partnership of 19 airlines world-wide, has left passengers traveling on the Kingdom’s carrier confused over baggage allowances.

Saudia had previously allocated a baggage allowance of 32kg per bag for guest class passengers and two 32kg bags for first and business class passengers on international flights.

The baggage allowance was also restricted to 25kg per bag in the domestic sector.

Since then, travel agencies have advised their passengers to carry only one piece of luggage weighing 23 kg, leading to confusion among passengers.

“I am a frequent flyer of Saudia. When I last traveled with them about four months ago, I was allowed to take only one 23-kg bag according to new rules,” said Ahmed Malik.

He pointed out that when his friend traveled just a month ago, he was allowed to carry two pieces of luggage each weighing 25 kg with Zamzam water. “When I booked my seat for travel to the UK, the travel agent told me that I can’t carry more than one 23 kg bag. Confused by that, I visited their website, where I found that guest class passengers can take one bag of 32 kg on international flights to the EU, UK, Middle East, Africa, Asia and the Arabian Gulf.

“Still confused, I approached the Saudia office, where the receptionist told me I can carry 23 kg per bag, even though a poster in the office had 32 kg written on it. For my satisfaction, I went to another officer and he said I could carry 32 kg,” said Malik, who went to a third official and was told that he can carry only up to 27 kg and that he would have to pay extra for anything higher than that.

Another passenger, Tazeen Ishrat, told Arab News that it is unclear how much baggage weight passengers can carry and that many employees at Saudia offices were unaware of the new baggage allowance themselves.

Arab News checked the poster at the Saudia Airlines office, which listed baggage allowance of 32 kg. Arab News also checked the website of the Airline and found that it was 25 kg for domestic passengers and 32 kg on international flights. The website also states that if any piece of luggage weighs in excess of the stated amounts, an excess baggage charge of $100 will have to be paid.

Passenger traveling from Jeddah to London must pay $150 or equivalent for every extra bag they carry, with a maximum of 23 kg per piece that measures 205 centimere in dimension.

Yet an officer from Saudi Arabian Airline’s booking office insists that the airline changed the baggage weight from 32 kg to a maximum of 27 kg per bag per passenger for guest class, adding that first and business class are allowed two pieces and that silver and golden Alfursan members and SkyTeam (Elite Plus/Elite) members would be allowed to carry one extra piece on international flights.

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News Network
June 12,2024

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In a remarkable event, the 130-year-old Algerian woman received a warm reception as Saudi officials welcomed her upon her arrival in the Kingdom of Saudi Arabia.

A woman named Sarhouda Setit made the journey to the Kingdom of Saudi Arabia (KSA) to participate in the annual Hajj 2024 (1445 AH). Before embarking on her journey, Setit underwent the necessary preparations to assume the state of Ihram.

Saudi Airlines celebrated her arrival as she was the oldest pilgrim to the Kingdom. The Saudi group published on its official handle on X about the arrival of the oldest pilgrim from Algeria.

Her determination to the Haj despite her age garnered significant attention from people around the world.

This year, many groups in the Kingdom of Saudi Arabia from all over the world have arrived in KSA to perform one of the five pillars of Islam.

Saudi authorities are preparing to host more than 1.5 million pilgrims who will undertake their Hajj pilgrimage this week. It is expected that the numbers will increase during the coming period.

For Muslims across the globe, Hajj is the annual pilgrimage to Makkah holy city where scared Kabba is located.

Once in life, Hajj is a mandatory religious duty for Muslims, and it is considered one of the five pillars of Islam. The necessity of Hajj for Muslims is rooted in several key aspects.

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News Network
June 9,2024

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Deir al-Balah, Jun 9: At least 274 Palestinians were killed and hundreds more were wounded in the Israeli raid that rescued four hostages held by Hamas, Gaza's Health Ministry said Sunday. 

Hamas fighters chose not to execute the hostages when the Israeli occupation army carried out the complex daytime operation deep inside the territory.

The killing of so many Palestinians, including babies, children and women, in a raid that Israelis celebrated as a stunning success because all four hostages were rescued alive, showed the heavy cost of such operations on top of the already soaring toll of the 8-month-long war ignited by Hamas' October 7 attack.

Scores of hostages are believed to be held in densely populated areas or inside Hamas' labyrinth of tunnels, making rescue attempts extremely complex and risky. A similar raid in February rescued two hostages while leaving 74 Palestinians dead.

The operation deep into Nuseirat, a built-up refugee camp in central Gaza dating back to the 1948 Arab-Israeli war, was the largest rescue since October 7.

So far, the Tel Aviv regime has killed at least 36,801 Palestinians, mostly women and children, and injured 83,680 others in the Gaza Strip. 

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News Network
June 12,2024

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Kuwait: At least 49 people, including many Indians, were killed in a massive fire in a six-storeyed building at Mangaf block in Kuwait's Ahmadi Governorate on Wednesday. 

According to reports, the casualties also include people from Kerala, Tamil Nadu and Uttar Pradesh. 

Out of the 35 placed under intensive care, the condition of seven is understood to be critical. At least five people are on ventilator support.

The Indians, who were killed in the fire are Umarudheen Shameer, 33, from Kollam's Oyoor,  Ranjith, Shibu Varghese, Thomas Joseph, Praveen Madhav, Lukose Vadakkott Unnoonni, Bhoonath Richard Roy Anand, Kelu Ponmaleri, Stephen Abraham Sabu, Anil Giri, Muhammad Shareef, Saju Varghese, Dwarikesh Patnaik, P V Muraleedharan, Viswas Krishnan, Arun Babu, Sajan George, Raymond, Jesus Lopez, Akash Sasidharan Nair and Denny Baby Karunakaran.

The building, which accommodates over 195 labourers from the nearby commercial area, housed people from Kerala, Tamil Nadu and North India. The building belongs to NBTC group owned by Malayali businessman KG Abraham. Employees at NBTC's supermarket also lived in the building.

Deputy PM orders action

Kuwait Deputy Prime Minister Fahad Yusuf Al-Sabah visited the site and ordered a police inquiry in the matter. He has instructed the police to detain the owner of the building, its janitor, and the employer of the workers living there until the conclusion of the criminal investigation into the fire. He has also directed the Kuwait Municipality and the Public Authority for Manpower to take immediate action to address similar violations, where a large number of workers are crowded into residential buildings. 

The incident was reported to authorities at 6:00 am local time (0300 GMT), Major General Eid Rashed Hamad said."The building in which the fire occurred was used to house workers, and there was a large number of workers there. Dozens were rescued, but unfortunately there were many deaths as a result of inhaling smoke from the fire," another senior police commander told state TV. "We always alert and warn against" cramming too many workers into housing accommodation," he said, without providing details on the workers' type of employment or place of origin.

Embassy opens helpline

"In connection with the tragic fire-accident involving Indian workers today, Embassy has put in place an emergency helpline number: +965-65505246. All concerned are requested to connect over this helpline for updates. Embassy remains committed to render all possible assistance," the Indian Embassy in Kuwait said in a post on X.

"Deeply shocked by the news of the fire incident in Kuwait City. There are reportedly over 40 deaths and over 50 have been hospitalized. Our Ambassador has gone to the camp. We are awaiting further information," External Affairs Minister S Jaishankar said in a post on X.

"Deepest condolences to the families of those who tragically lost their lives. Wish early and full recovery to those who have been injured. Our Embassy will render the fullest assistance to all concerned in this regard," he added.

The incident

The fire originated from a kitchen in one of the lower floors within the labour camp at 4.30 am on Wednesday. Preliminary investigation suggests that a short circuit led to the fire. According to sources, the fire quickly spread to all the rooms in the apartment. The presence of gas cylinders aggravated matters.

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