Speaking at a progress review meeting of Sakaala here on Wednesday, she said the programme was meant to help the people, and she was pleased with the performance and disposal rate of receipts in the district of Dakshina Kannada. The district has ranked third in the month of December in terms of overall performance under Sakaala, after Ramnagaram and Uttar Kannada districts, and has been a consistent performer from the last five months.
Dakshina Kannada, along with a couple of districts, has the least delayed disposal rate of 0.3 per cent in the state. It recorded an overall better disposal rate of 97.62 per cent in December 2012, better than 97.35 per cent in the previous month. As many as 1.5 crore people have availed the services rendered by departments under Sakaala, with 265 new users. Over 1.59 crore applications have been received under Sakaala since its inception, of which 1.56 crore have been disposed by the government departments, she said, adding that only six applicants so far have claimed compensation over delay of services.
All services currently being rendered under Sakaala will be made online in the future by the end of March. Common service centres will also be launched at gram panchayat levels for the ease of citizens to apply for the services online. In the coming days, the government is also contemplating to provide Sakaala services on smart phones where people can upload the required documents, said Shalini Rajneesh.
“I can see a healthy competition between the departments, while the performance of each department can still be improved. Call centre number needs to be publicised, so that people are aware of it, she said, directing the district-level officials from state government departments,” she said and added that according to the official website of Sakaala, which can be found at www.kar.nic.in, the call-centre received over 1.56 lakh calls from the general public, making inquiries about the services, status of applications and seeking information. For inquiries and clarifications, one can contact 080-44554455.
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