States, UTs to ensure stoppage of web-based taxi services:Govt

December 9, 2014

New Delhi, Dec 9: Condemning the rape of a young executive in a cab in the national capital, the Centre today asked all states and Union territories to ensure stoppage of web-based taxi services, including Uber.

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"The Ministry of Home Affairs has advised the state governments/UT administrations to ensure that the operations of the web-based taxi services are stopped," Home Minister Rajnath Singh said in a suo motu statement in Rajya Sabha.

Promising to initiate all steps to ensure safety and security of women and children in the country, Singh said the Centre has advised states to prohibit such service providers which are not licensees with them.

He, however, made it clear that the Government was not in favour of banning taxi services but wanted to regulate their operations. "I want to say that our intentions should not be questioned in this regard," he said.

"The government of India strongly condemns this dastardly act. It will be ensured that all necessary steps are taken to bring the offender to justice," he said.

Singh said the Delhi Police is also exploring the issue of possible legal liability of the taxi service Uber in the crime committed and the Transport Department has already banned it.

Terming the incident as a "national shame," he said as a Home Minister, the case has further "pained" him.

He said that the accused, who was earlier was apprehended on charges of rape and was subsequently acquitted after a year, had managed to procure a "fake" character certificate.

On concerns of members that isolated places were hardly manned, the Home Minister said a vigil is being done at 255 sensitive identified locations/roads in the Capital.

"To ensure security in such places I will call a meeting of top officials soon," he said.

Enunciating steps to ensure women's safety in the capital, Singh said, "CCTV cameras have been installed in 200 buses and 3,707 CCTV cameras in public places, while 1,518 more are planned.

"We will ensure that PCR vans initiate actions soon after any complaint," he said, adding that the strength of PCR vans would be raised to 1,000 soon.

Singh said the states have also been advised not to allow operations of taxi services till their proper verification and registration is completed. A proper transparency procedure would also be maintained in the process.He said till November this year, 25,000 rape cases have been registered across the country.

The conviction rate in Delhi has, however, been higher than the national average at 36 per cent.He said there is no shortage of law but their proper implementation is the need of the hour if such incidents have to be checked.

As soon as the information of the latest rape incident reached the police, a case was registered on December 6 under various sections of the IPC.

"Immediately police teams were formed to identify and locate the culprit. The woman was sent for medical examination and she was also counselled by an NGO volunteer authorised by Delhi Commission for women," he said.

Singh said that following the clues, the driver was zeroed down as "one person from Mathura, owner of the vehicle Swift Desire no DL -IYD 7910. He has this vehicle registered with Uber cab service.

"The vehicle used in the crime has been found and brought to Delhi where it will be subjected to through forensic examination," he said.

He said the woman reported that while sitting the taxi, she dozed off for a while and then suddenly realised that the taxi was parked at an isolated place and the driver was trying to molest her on the back seat.

She tried to raise an alarm but the driver threatened her of physical injury and then she was sexually assaulted in the car. After committing the crime, the driver dropped her at her home at around 1 am and threatened her again not to disclose the incident to anyone.

Singh said while Uber had permits across the country, he did not have so in Delhi as it was yet to procure it from MCD.

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December 5,2025

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New Delhi, Dec 5: IndiGo CEO Pieter Elbers issued a public apology this evening after more than a thousand flights were cancelled today, making it the "most severely impacted day" in terms of cancellations. The biggest airline of the country cancelled "more than half" of its daily number of flights on Friday, said Elbers. He also said that even though the crisis will persist on Saturday, the airline anticipates fewer than 1,000 flight cancellations.

"Full normalisation is expected between December 10 and 15, though IndiGo cautions that recovery will take time due to the scale of operations," the IndiGo CEO said. 

IndiGo operates around 2,300 domestic and international flights daily.

Pieter Elbers, while apologising for the major inconvenience due to delays and cancellations, said the situation is a result of various causes.

The crisis at IndiGo stems from new regulations that boost pilots' weekly rest requirements by 12 hours to 48 and allow only two night-time landings per week, down from six. IndiGo has attributed the mass cancellations to "misjudgment and planning gaps".

Elbers also listed three lines of action that the airline will adopt to address the issue.

"Firstly, customer communication and addressing your needs, for this, messages have been sent on social media. And just now, a more detailed communication with information, refunds, cancellations and other customer support measures was sent," he said.

The airline has also stepped up its call centre capacity.

"Secondly, due to yesterday's situation, we had customers stranded mostly at the nation's largest airports. Our focus was for all of them to be able to travel today itself, which will be achieved. For this, we also ask customers whose flights are cancelled not to come to the airports as notifications are sent," the CEO said.

"Thirdly, cancellations were made for today to align our crew and planes to be where they need to start tomorrow morning afresh. Earlier measures of the last few days, regrettable, have proven not to be enough, but we have decided today to reboot all our systems and schedules, resulting in the highest numbers of cancellations so far, but imperative for progressive improvements starting from tomorrow," he added.

As airports witnessed chaotic scenes, the Directorate General of Civil Aviation (DGCA) stepped in to grant IndiGo a temporary exemption from stricter night duty rules for pilots. It also allowed substitution of leaves with a weekly rest period. 

Civil Aviation Minister Ram Mohan Naidu has said a high-level inquiry will be ordered and accountability will be fixed.

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December 6,2025

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With IndiGo flight disruptions impacting thousands of passengers, the airline on Saturday said that it will offer full waiver on all cancellations/reschedule requests for travel bookings between December 5, 2025 and December 15, 2025.

Earlier in the day, the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure baggage separated from the travellers are delivered in the next two days.

In a post on X, titled 'No questions asked', IndiGo wrote, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."

"We are deeply sorry for the hardships caused," it further added.

Several passengers, however, complained of not getting full refund as promised by the airline.

Netizens have shared screenchots of getting charged for airline cancellation fee and convenience fee.

"Please tell me why u have did this airline cancellation charges when u say full amount will be refunded (sic)," a user wrote sharing a screenshot of the refund page.

"Well, but you have still debited the convenience charges," wrote another.

Passengers have also raised concerns about the "cancel" option being disabled on the IndiGo app. "First enable the 'Cancel' button on your App & offer full refund on tickets cancelled by customers between the said dates," wrote a user.

A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance in refund processing will invite immediate regulatory action.

The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the ministry said in a statement.

"Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.

On Saturday, more than 400 flights were cancelled at various airports.

IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells.

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December 16,2025

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Prime Minister Narendra Modi on Monday held talks with Jordan’s King Abdullah II in Amman, during which the two leaders discussed ways to further strengthen bilateral relations, with the Prime Minister outlining an eight-point vision covering key areas of cooperation.

Describing the meeting as “productive”, PM Modi said he shared a roadmap focused on trade and economy, fertilisers and agriculture, information technology, healthcare, infrastructure, critical and strategic minerals, civil nuclear cooperation, and people-to-people ties.

In a post on social media platform X, the Prime Minister praised King Abdullah II’s personal commitment to advancing India–Jordan relations, particularly as both countries mark the 75th anniversary of the establishment of diplomatic ties this year.

“Held productive discussions with His Majesty King Abdullah II in Amman. His personal commitment towards vibrant India-Jordan relations is noteworthy. This year, we are celebrating the 75th anniversary of our bilateral diplomatic relations,” PM Modi said.

The meeting took place at the Al Husseiniya Palace, where the two leaders also exchanged views on regional and global issues of mutual interest. According to the Ministry of External Affairs (MEA), both sides agreed to further deepen cooperation in areas including trade and investment, defence and security, counter-terrorism and de-radicalisation, fertilisers and agriculture, infrastructure, renewable energy, tourism, and heritage.

The MEA said both leaders reaffirmed their united stand against terrorism.

PM Modi arrived in Amman earlier on Monday and was received by Jordanian Prime Minister Jafar Hassan, who accorded him a formal welcome. Following the talks, King Abdullah II hosted a banquet dinner in honour of the Prime Minister, reflecting the warmth of bilateral ties.

Jordan is the first leg of PM Modi’s three-nation tour. From Amman, the Prime Minister will travel to Ethiopia at the invitation of Prime Minister Abiy Ahmed Ali, marking his first official visit to the African nation. The tour will conclude with a visit to Oman.

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