WhatsApp delays privacy changes in the wake of user backlash

Agencies
January 16, 2021

WhatsApp to delay launch of new business features after privacy backlash |  Technology

San Fransisco, Jan 16: WhatsApp said Friday that it would delay a planned privacy update, as the Facebook-owned messaging service tries to stem backlash by users worried about the changes.

WhatsApp said it would push back the changes, to May 15 from Feb. 8, to give users more time to review what it planned to do.

This month, WhatsApp notified its users that it would give them new options to message businesses using the service and was updating its privacy terms. WhatsApp’s notification said users would have to accept the new terms by February or no longer have access to their accounts. Although little was actually changing, the company still needed user approval.

Many users and some media outlets interpreted the notification as a marked shift in WhatsApp’s data-sharing practices, mistakenly believing that the company could now read people’s conversations and other personal data. Misinformation spread through the service to users around the world.

People flocked to other messaging services, including apps like Signal — which offers so-called end-to-end encryption like WhatsApp — and Telegram, which offers some encryption options. This week, Signal became the No. 1 app in India, one of WhatsApp’s biggest markets, on Apple and Android phones.

Now, WhatsApp executives are assuring users that its changes are minor, that it cannot read users’ messages and that its services are more secure than those of some competitors.

“WhatsApp helped bring end-to-end encryption to people across the world, and we are committed to defending this security technology now and in the future,” WhatsApp said in a company blog post. “With these updates, none of that is changing.”

Some limited information from WhatsApp is shared with Facebook, WhatsApp’s parent company. But the changes to WhatsApp’s terms of service to enable that occurred in 2016, and the terms have not been substantially updated since.

The fallout reflects a rare misstep for the messaging giant, which Facebook bought in 2014 for $16 billion. For years, Mark Zuckerberg, Facebook’s CEO, let WhatsApp operate largely as an independent entity, supported by Facebook’s infrastructure and resources. Over that period, WhatsApp grew to serve more than 1 billion users — most of them outside the United States.

That approach has changed in recent years. Jan Koum and Brian Acton, the founders of WhatsApp, left the company in 2018 after a falling out with Zuckerberg. Since then, Zuckerberg’s touch has grown heavier. He wants to stitch together the messaging services between Facebook, Instagram and WhatsApp, which will require years of engineering work.

While Zuckerberg has positioned Facebook as doubling down on user privacy, some former employees fear the integration could make apps like WhatsApp even less secure over time. WhatsApp is not yet connected to Messenger or Instagram.

The furore over WhatsApp’s privacy changes is bitterly ironic, given the company’s struggles with misinformation on its service. WhatsApp has been used to distribute misinformation around elections in Brazil and other countries, which has been difficult to combat because of the closed, private nature of the service.

WhatsApp has begun sharing graphics in multiple languages detailing exactly what the privacy policy update will mean.

“There’s been a lot of misinformation causing concern, and we want to help everyone understand our principles and the facts,” the company said.

Comments

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
News Network
December 2,2025

Mangaluru, Dec 2: Mangaluru International Airport responded to a medical emergency late on Monday night. Air India Express flight IX 522, travelling from Riyadh to Thiruvananthapuram, was diverted to Mangaluru Airport after a passenger in his late 30s experienced a medical emergency on board.

The Airport’s Operations Control Centre received an alert regarding the passenger’s health condition. The airport activated its emergency response protocol, mobilising the airport medical team and coordinating with stakeholders including CISF, immigration, and customs. 

Upon landing, airport medical personnel attended to the passenger, assessed his condition, and arranged to shift him to a local tertiary-care hospital for further treatment. The passenger’s relatives accompanied the passenger, who incidentally received necessary medical care on board, which helped stabilise the situation.

Following the handling of the emergency, the flight departed for Thiruvananthapuram at 2:05 am on Tuesday.

"We appreciate the cooperation of all parties involved, and this incident reaffirms our ongoing commitment to prioritising passenger safety and readiness to respond to unforeseen emergencies with professionalism and care," the Airport spokesperson said. 

Comments

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
News Network
December 4,2025

Udupi: A 40-year-old NRI from Udupi has reportedly lost more than Rs 12.25 lakh in an online investment scam operated through Telegram.

According to a complaint filed at the CEN police station, Leo Jerome Mendonsa, who has been working in Dubai for the past 15 years in computer accessories sales, maintains NRI accounts in Karkala and Nitte.

On November 12, 2025, Mendonsa was added to a Telegram group called Instaflow Earnings by unknown individuals. Users identified as Priya and Dipannita persuaded him to invest in “Revenue Tasks.” Initially, Mendonsa transferred Rs 1,100 multiple times and received the promised returns, encouraging him to continue.

On November 14, another user, Nishmitha Shetty, directed him to register on a website, digitvisionuoce.cc, and invest Rs 4 lakh in various shares. Over the next few days, he made multiple transfers totaling Rs 12,25,000, including Rs 50,000 via Google Pay, believing the scheme was legitimate.

After receiving the money, the alleged handlers stopped responding, and neither the invested amount nor the promised profits were returned.

The CEN police have registered a case under Sections 66(C) and 66(D) of the IT Act and Section 318(4) of the Bharatiya Nyaya Sanhita (BNS), and investigations are ongoing.

Comments

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.
News Network
November 24,2025

Mangaluru, Nov 24: The original departure time of 11.10 pm was a distant memory for scores of Dammam-bound passengers at Mangaluru International Airport last Friday night, as their Air India Express flight was abruptly cancelled at the eleventh hour, sparking hours of frustration and chaos.

The flight, IX 885, initially scheduled to depart at 11.10 pm on November 22, was subject to two back-to-back reschedules—first pushed to 11.45 pm and then significantly postponed to 1.40 am—before the final, crushing announcement of cancellation was made. For the travellers, many of whom are likely expatriate workers with tight schedules, the last-minute change marked the beginning of a distressing ordeal.

"There was no drinking water, no food, and absolutely no proper guidance. We were left stranded like refugees," complained a stranded passenger.

According to multiple passenger accounts, the airline's ground staff failed to provide adequate support or essential amenities following the cancellation. Complaints poured in about the total absence of drinking water, food provisions, and any reliable guidance from the carrier's representatives. Travellers alleged they were left stranded for a considerable period, with no immediate arrangements or clear communication offered regarding accommodation or alternative travel to send them back home.

The incident has highlighted serious concerns over the carrier's contingency planning and customer service protocols during flight disruptions at one of India's key international gateways. The airline is yet to issue a comprehensive statement addressing the alleged lapse in passenger care.
 

Comments

Add new comment

  • Coastaldigest.com reserves the right to delete or block any comments.
  • Coastaldigset.com is not responsible for its readers’ comments.
  • Comments that are abusive, incendiary or irrelevant are strictly prohibited.
  • Please use a genuine email ID and provide your name to avoid reject.