With IndiGo flight disruptions impacting thousands of passengers, the airline on Saturday said that it will offer full waiver on all cancellations/reschedule requests for travel bookings between December 5, 2025 and December 15, 2025.
Earlier in the day, the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure baggage separated from the travellers are delivered in the next two days.
In a post on X, titled 'No questions asked', IndiGo wrote, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."
"We are deeply sorry for the hardships caused," it further added.
Several passengers, however, complained of not getting full refund as promised by the airline.
Netizens have shared screenchots of getting charged for airline cancellation fee and convenience fee.
"Please tell me why u have did this airline cancellation charges when u say full amount will be refunded (sic)," a user wrote sharing a screenshot of the refund page.
"Well, but you have still debited the convenience charges," wrote another.
Passengers have also raised concerns about the "cancel" option being disabled on the IndiGo app. "First enable the 'Cancel' button on your App & offer full refund on tickets cancelled by customers between the said dates," wrote a user.
A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance in refund processing will invite immediate regulatory action.
The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the ministry said in a statement.
"Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.
On Saturday, more than 400 flights were cancelled at various airports.
IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells.
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If anyone have good suggestion to give will appreciate, otherwise get off u ass.
Khad asa bod na ..... wage earners will have to visit the bank Atm daily to collect yesterdays wages.... provided the owner transfers the money in time
Yes it will Cash less... but also with people less..
Tax is like 'Herding', the way a shepherd herds the animals to reach the destination, Govt. is doing the same by herding the people towards banking cartels. This is why they created 'cash crunch' and issuing Rs.2000 note first instead of Rs.500 is the reason for it. There is a greater agenda that is happening all over the world, under the guidance of UN, IMF and World Bank, in order to bring humanity under one umbrella, so that every economic activities can be controlled and monitored by \few\" who wants to rule the world and bring about one world government, one religion, one culture, one money (digital), one economic system and one civil society. In order to achieve this, they do not care if people face problems, they have to do this some how. As such digital money is just some digital pulses, they can easily manipulate the world through this. Already PM yesterday told us that he did the demonetization \"on the recommendation of RBI\". And the RBI gets recommendation from IMF and World Bank. Our Prophet (s.a.w.s) about Dajjal and his trials, which will be greatest trials that humanity will undergo. Dajjal will emerge hoping people development s and prosper, our prophet (s.a.w.s) told us that his heaven is hell and his hell is actually heaven. Dajjal yet to emerge among our midst, but the process to make his rule effective world over, is already happening in our midst. Dajjal sees with only one eye, i.e., this Dunia and other eye is completely shut, the eye of Akhira. Most of the education, economic , political systems in our midst have already removed the words religion and God. Only one thing I have to say during these trials, is to keep our faith in tact."
Mr. Modiji, we have 30-40% illiterates.....how you are going to convince and help them to use bank debit and credit cards....
This is a good idea, this will stop corruption, no doubt at all.....
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