DGP's initiative evokes lukewarm response

[email protected] (Raghava M, The Hindu)
April 5, 2011

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Mangalore, April 5: The response to the move of the Director-General and Inspector-General of Police, S.T. Ramesh, asking people to mail him directly their grievances about the police had been lukewarm.

“I have been receiving about 20 e-mails every day. While some are junk, the others are sent to Additional Director-General of Police (Grievance and Human Rights) and Superintendents of Police concerned for action,” Mr. Ramesh said and added: “I want more mails.”

This new mode of grievance redress was launched by Mr. Ramesh on March 15. He had asked people having grievance, including non-registration of cognisable cases, to approach him by sending e-mail to [email protected] or to Additional Director-General of Police (Grievances and Human Rights) Om Prakash ([email protected]).

This was in addition to the existing modes for grievance redress. While there are help desks at the offices of the Police Commissioner and the Superintendent of Police, a toll-free number (18004250100) has been set up to receive complaints and grievances at the office of the Director-General and Inspector-General of Police.

Mr. Ramesh said the new avenue would be for those who had found it hard to get their grievances redressed from the existing modes. “It is an initiative towards receiving all the complaints,” Mr. Ramesh told The Hindu.

The successive DGP-IGPs had been trying to address the problem of non-registration of complaints and not giving copy of the First Information Report (FIR). The then DG-IGP R. Srikumar in September 2008 started the toll-free number (18004250100), which is not only meant for airing grievance but also providing information to police. His successor, Ajai Kumar Singh, put in place a help desk at the Commissionerates and at the offices of the Superintendent of Police.

This desk, which functions throughout the day, receives complaints about non-registration and follow-up actions taken.

It was on the directions of Mr. Ajai Kumar Singh that every police station observed third Sunday of each month as Complainants Day when people could approach the police to get details of the progress made with regard to their complaints.

Mangalore Police Commissioner Seemant Kumar Singh told The Hindu that since one year into functioning of the help desk, there had not been a single complaint of refusal to register FIRs. “The complaints are being promptly registered and none have approached the desk so far,” said Mr. Singh. With regard to the response to Complainants Day, Mr. Singh said the number of visits of the complainants had considerably come down.

The previous Superintendent of Police of Dakshina Kannada A. Subramanyeshwara Rao said 28 cases had been registered through the help desk since last year. A majority of these cases related to land disputes and counter allegations. “Disciplinary action has been taken where officer has been found to have deliberately not registered a complaint,” he said.

IVRS facility soon

Mr. Singh said that an IVRS (Integrated Voice Response System) facility would be opened to give details of action taken on petitions.

A beginning will be made by opening the facility at his office. “The work is almost over. We are waiting for the telephone connection,” Mr. Singh told The Hindu.

Mr. Singh said the IVRS facility would be extended to all police stations in Mangalore. “You will get details about the progress made on the petitions, including the officers dealing with them,” Mr. Singh said.

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News Network
November 30,2025

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Mangaluru, Nov 30: A 22-year-old college student succumbed to her injuries at a private hospital in Mangaluru today, days after she was hit by a goods tempo while crossing a road in Padubidri.

The deceased has been identified as Preksha, a resident of Nadsalu Billitota in Padubidri. The fatal incident occurred as Preksha, who was returning home after completing her examination, attempted to cross the service road towards Mangaluru. She was struck by a goods tempo approaching from the Udupi side, causing her to fall and sustain a severe head injury.

Prompt action from local residents ensured she received immediate first aid before being rushed to a hospital in Mangaluru for specialised treatment. Despite medical efforts, she passed away while undergoing care.

Preksha was a student at Karavali College, Vamanjoor on the outskirts of Mangaluru city. The tragedy is compounded by the fact that she belonged to a financially vulnerable family, having previously lost her father. She is survived by her mother and brother.

A case related to the accident has been registered at the Padubidri police station, and an investigation is underway to determine the exact circumstances that led to the collision. The incident highlights the growing concerns over road safety, particularly on busy service roads, and serves as a tragic reminder of the human cost of traffic accidents.

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News Network
November 21,2025

Bengaluru, Nov 21: The Karnataka government is facing pressure to overhaul its employment system after a high-level Cabinet sub-committee recommended the complete phase-out of job outsourcing in government offices, boards, and corporations by March 2028. The move is aimed at tackling a systemic issue that has led to the potential violation of constitutional reservation policies and the exploitation of workers.

The Call for Systemic Change

With over three lakh vacant posts currently being filled through private agencies on an outsource, insource, or daily wage basis, the sub-committee highlighted a significant lapse. "As a result, reservations are not being followed as per the Constitution and state laws. It’s an urgent need to take serious steps to change the system. It has been recommended to completely stop the system of outsourcing by March 2028," the panel stated in a document.

The practice of outsourcing involves private companies hiring workers to perform duties for a government agency. Critics argue this model results in lesser salaries, a lack of social security benefits (otherwise available to permanent government employees), and a failure to adhere to the provisions of Articles 14 and 15 of the Constitution, which guarantee equality before the law and prohibit discrimination.

The 'Bidar Model' as a Stop-Gap Solution

To regulate the current mode of employment and reduce worker exploitation until the 2028 deadline, the government plans to establish workers’ services multi-purpose cooperative societies across all districts, following the successful "Bidar Model."

The Bidar District Services of Labour Multi-purpose Cooperative Society Ltd., which operates under the District Commissioner, is cited as a successful example of providing a measure of social security to outsourced staff. Labour Department officials argue this society ensures workers receive their due wages and statutory facilities like ESI (Employees' State Insurance) and PF (Provident Fund), in exchange for a 1% service fee collected from the employees.

legislative push and Priority Insourcing

The recommendations, led by the sub-committee headed by Law and Parliamentary Affairs Minister H K Patil, are set to be discussed at the next Cabinet meeting. The committee has proposed the introduction of the Karnataka Outsourced Employees (Regulation, Placement and Welfare) Bill 2025.

In a move addressing immediate concerns, Labour Minister Santosh Lad, a member of the sub-committee, has reportedly assured that steps will be taken over the next 2-3 years to insource workers in "life-threatening services" on a priority basis. This includes essential personnel like pourakarmikas (sanitation workers), drivers, electrical staff in the Energy Department, and Health Department staff handling contagious diseases. The transition aims to grant these workers the long-term security and benefits they currently lack under the outsourcing system. 

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News Network
November 27,2025

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Bengaluru: The Vokkaligara Sangha on Thursday issued a stern warning to the Congress, saying the party could face serious electoral repercussions if Deputy Chief Minister D.K. Shivakumar is not appointed as Chief Minister.

The warning follows the public backing of Shivakumar’s chief ministerial ambition by top Vokkaliga pontiff Nirmalanandanatha Swami, who urged the Congress high command to honor his claim.

“The community supported Congress in the 2023 Assembly elections only because Shivakumar had a real chance to become CM. If he is cheated, we’ll teach the party a big lesson,” said newly elected Sangha president L. Srinivas. He added that Vokkaligas would organize protests under the guidance of community leaders.

General Secretary C.G. Gangadhar pointed out that Congress won more seats in the Vokkaliga-dominated Old Mysuru region due to Shivakumar’s influence, adding, “If Congress wants to retain power, Shivakumar should be made the CM.”

Outgoing president Kenchappa Gowda emphasized Shivakumar’s contribution to Congress’ victory. “Our community voted for Congress thinking he would become CM. Siddaramaiah has also served the party well, but Shivakumar should now be given a chance,” he said.

Former general-secretary Konappa Reddy appealed to Sonia and Rahul Gandhi to recognize Shivakumar’s loyalty and service, saying, “Congress is known to keep its promises. We hope it won’t break the promise made to him.”

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