Airlines cannot share reasons behind flight delays: Forum

June 14, 2013
New Delhi, Jun 14: Airlines cannot share with the public the reasons behind technical problems that result in delay of flights as that could spread "panic" among passengers, a consumer forum here has said.
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The New Delhi District Consumer Disputes Redressal Forum made the observation while dismissing as "frivolous" a complaint against Air India and slapped a fine of Rs 3,000 on the complainant for seeking details of the technical reasons for delay in his flight from Bangkok to Delhi.

"Both, neither the staff nor the general public travelling /waiting at the airport are supposed to know the actual reason for the technical problem. The higher officers cannot share the technical information for various reasons with the public. Many reasons maybe such which, if shared, may spread panic among the passengers.

"We do not find any good reason for complainant to file this complaint against the airline only for the reason that the reasons for delay were not shared with him. In not sharing the technical reason opposite party (Air India) did not commit any deficiency. We hold this complaint as frivolous one," a bench presided by C K Chaturvedi said.

The forum also imposed cost of Rs 3,000 on complainant Anurag Jain, a resident of Bhopal in Madhya Pradesh.

In his complaint, Jain had contended that there was delay of several hours in his flight scheduled to take off from Bangkok to Delhi on May 3, 2007 and he was only told that there was a "technical snag", but despite his repeated requests the details of the problems were not given to him.

Air India, in its reply, had contended that the flight was delayed, due to technical difficulties and the airline also submitted an affidavit of the pilot concerned in support of its contention.

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News Network
December 15,2025

Mangaluru, Dec 15: Air India Express has announced that it will resume direct flight services between Mangaluru and Muscat from March 2026, restoring an important international air link for passengers from the coastal region.

Airport authorities said the service will operate twice a week—on Sundays and Tuesdays—from March 1. The initial flights are scheduled on March 3, 8 and 10, followed by March 15 and 17, with the same operating pattern to continue thereafter. The flight duration is approximately three hours and 25 minutes.

The Mangaluru–Muscat route was earlier operated under the 2025 summer schedule, with services beginning on July 14. At that time, Air India Express had operated four flights a week before suspending the service.

Officials said the summer schedule will come into effect from March 29, after which changes in flight timings and departure schedules from Mangaluru are expected. Passengers have been advised to check the latest schedules while planning their travel.

The resumption of direct flights to Muscat is expected to significantly benefit expatriates, business travellers and others, further strengthening Mangaluru’s air connectivity with the Gulf region.

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News Network
December 15,2025

Udupi, Dec 15: What was meant to be a post-pilgrimage gathering turned tragic in Padukere village of Brahmavar taluk, Udupi district, late Sunday night, when a clash among youths escalated into a fatal assault, leaving one man dead.

The victim has been identified as 30-year-old Santosh Mogaveera, a resident of Padukere.

According to preliminary information, the incident took place during a late-night drinking party involving a group of local youths who had recently returned after completing their pilgrimage to the Sabarimala shrine. An argument reportedly broke out among the group and soon escalated into a violent confrontation.

During the ensuing brawl, Santosh Mogaveera was allegedly assaulted and collapsed at the spot after sustaining serious injuries. He was rushed by local residents to a private hospital in Brahmavar, where doctors declared him dead.

On receiving information, senior police officials, including Brahmavar Circle Inspector Gopikrishna, Kota Police Sub-Inspector Praveen Kumar T, Station ASI Manthesh Jabagoudar, and head constables Pradeep and Ashok, visited the spot and conducted an inspection.

Police have taken four youths into custody in connection with the incident. A case has been registered at the Kota police station, and further investigation is underway to ascertain the exact sequence of events leading to the death.

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News Network
December 19,2025

Mangaluru: The Mangaluru CEN police have arrested a 23-year-old man for allegedly posting provocative and misleading content on an Instagram page named “mr_a_titude”, targeting the Bajpe police.

Mangaluru Commissioner of Police Sudheer Kumar Reddy C H identified the arrested as Abhishek M, a resident of Katipalla in Mangaluru.

A case has been registered at the Bajpe Police Station under Sections 353(1)(c), 353(2), 56, and 57 read with Section 189 of the Bharatiya Nyaya Sanhita (BNS) in connection with the post.

According to police, the accused uploaded a photograph of a hotel on the Instagram page and alleged that accused persons in a murder case under the Bajpe police jurisdiction were being given “royal treatment” by the police, including being served beef meals daily from the hotel.

The post further accused the police of supporting criminals, misusing their authority, and betraying public trust. Police said the content was provocative in nature and aimed at inciting public outrage against the police.

Following the post, a case was registered at the Bajpe police station, and further investigation was transferred to the CEN police station.

Police records indicate that the accused has a criminal history, with multiple cases registered against him, including murder, attempt to murder, assault, and robbery at the Surathkal Police Station, and one case at the Kaup Police Station.

The Commissioner said the accused was traced and arrested using technical evidence.

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