Thane call centre racket claims life of US woman

October 8, 2016

Thane, Oct 8: The multi-million dollar call center racket allegedly claimed the life of an elderly American woman, who was threatened after refusing to meet the demands of the call centre employees posing as US revenue officials.

racket
According to Thane Police Commissioner Param Bir Singh, who is credited with exposing the racket, the probe team hit upon the vital information when it was scanning the seized call record hard disks.

The unidentified American national is said to have died after allegedly suffering a stroke following a threatening call by an employee, Singh told a section of media here yesterday without elaborating further.

The incident was revealed from a call record wherein the son of the woman is heard abusing the caller for the death of his mother. The probe team is trying to locate the call (its place and time) and fix the employee in question after which the police is likely to slap additional charges under section 304 of the IPC on the accused, he said.

The callers used to seek financial and bank details of US citizens and if the victims refused the information, they would allegedly threaten them with dire consequences including legal action and penalties.

The racket was exposed after city police raided three call centres, which were run illegally at the premises of Hari Om IT Park, Universal Outsourcing Services and Oswal House in Mira Road locality in Thane district, on Tuesday night.

The callers used to make calls to people in the US and conned them after speaking in American accent by posing as officials of US Internal Revenue Service.

According to police, some of the call centre employees earned up to Rs 1 lakh per month as a reward by the racket operators for making US nationals cough up money.

The employees were fully trained in US accent and were given SOP and call sheet, based on which they used to make calls to the 'tax defaulters'.

They used to make at least 100 calls per day of which 10-15 calls would materialise and of these 3-4 people would make payment under threat by the conmen, police said.

The daily turnover of these call centres is said to be to the tune of nearly Rs 1 crore to Rs 1.50 crore, and the annual turnover could be well above Rs 300 crore.

Besides arresting 70 people, Kashimira police has booked another 630 people under IPC sections 384 (extortion), 419 (cheating by impersonation), 420 (cheating) and under relevant sections of IT Act and Indian Telegraph Act.

Also, police have spread a dragnet for nabbing 12 absconding accused in the case including two directors of Universal Outsourcing Services, namely Tapan Gupta and Arjun Vasu. It is also tracing the money trail as well as gauging the quantum of the fraud. All 70 persons arrested so far are in police custody till October 10.

Besides arresting 70 people, Kashimira police has booked another 630 people under IPC sections 384 (extortion), 419 (cheating by impersonation), 420 (cheating) and under relevant sections of IT Act and Indian Telegraph Act.

Also, police have spread a dragnet for nabbing 12 absconding accused in the case including two directors of Universal Outsourcing Services, namely Tapan Gupta and Arjun Vasu. It is also tracing the money trail as well as gauging the quantum of the fraud. All 70 persons arrested so far are in police custody till October 10.

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News Network
May 10,2024

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The Supreme Court Friday granted interim bail to Delhi Chief Minister Arvind Kejriwal till June 1 in the excise policy case.

The top court, however, stated that it will be passing a detailed order over the matter soon.

On Thursday, the Enforcement Directorate had opposed the move to grant interim bail to Kejriwal saying that “any special concession” to him will “amount to anathema to the rule of law and equality… thereby creating two separate classes in the country viz. ordinary people, who are bound by the rule of law as well as the laws of the country, and politicians who can seek exemption from the laws”.

The ED had arrested Kejriwal on March 21 in the excise policy case.

“The right to campaign for an election is neither a fundamental right nor a constitutional right and not even a legal right,” the ED said, maintaining that to its knowledge, “no political leader has been granted interim bail for campaigning even though he is not the contesting candidate”.

After the ED filed its affidavit, the AAP, in a press release, said, “The legal team of Delhi Chief Minister and AAP National Convenor, Shri Arvind Kejriwal, has raised strong objection to the affidavit filed by the Enforcement Directorate opposing interim bail in the Supreme Court.”

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News Network
May 8,2024

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Nearly 80 Air India Express flights were canceled after the cabin crew members went on a "mass sick leave", official sources said on Wednesday.

As many as 79 international and domestic flights were canceled after about 300 senior cabin crew members reported sick at the last minute and switched off their mobile phones.

The Air India Express management is currently trying to reach out to the crew, who are protesting against the new employment term at the Tata Group-owned airline, sources said.

The cabin crew has also alleged that there was a lack of equality in the treatment of the staff after the merger with Tata Group. They claim that some staff members were offered lower job position despite clearing interviews, sources said.

"A section of our cabin crew has reported sick at the last minute, starting last night, resulting in flight delays and cancellations. While we are engaging with the crew to understand the reasons behind these occurrences, our teams are actively addressing this issue to minimise any inconvenience caused to our guests as a result," an Air India Express spokesperson said.

"We sincerely apologise to our guests for this unexpected disruption and emphasise that this situation does not reflect the standard of service we strive to provide," the spokesperson added.

Guests impacted by cancellations will be offered a full refund or complimentary rescheduling to another date, the airline said.

Several passengers took to their social media accounts and complained about the sudden cancellations of their flights. They said that they had "no information" about the cancellations.

Some "very disappointed" passengers on X said that they had reached the airport when they were informed that their flights were canceled.

"We apologise for any inconvenience. Please be informed that your flight has been canceled due to operational reasons," Air India Express said in response to one of the posts on X.

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News Network
May 8,2024

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Congress leader Sam Pitroda has stepped down from the post of Chairman of the Indian Overseas Congress and his resignation was accepted by the party. Congress leader Jairam Ramesh took to X and announced that Sam Pitroda had decided to resign from the key post "of his own accord".

Pitroda had been under fire over his controversial remark that Indians in the East resemble the Chinese while those in the South look like Africans.

"We could hold together a country as diverse as India -- where people on East look like Chinese, people on West look like Arab, people on North look like maybe White and people in South look like Africans. It doesn't matter. We are all brothers and sisters," Pitroda said during an interview with The Statesman.

The Congress immediately distanced itself from Pitroda's remarks, terming them "unacceptable".

"The analogies drawn by Mr Sam Pitroda in a podcast to illustrate India's diversity are most unfortunate and unacceptable. The Indian National Congress completely dissociates itself from these analogies," Jairam Ramesh said in a post on X.

The BJP also hit out at the Congress over Pitroda's remarks and termed them "racist and divisive".

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