Gunman kills 20 in rampage at Walmart store in Texas

Agencies
August 4, 2019

El Paso, Aug 4: A gunman armed with a rifle killed 20 people at a Walmart in El Paso, Texas, on August 3 and wounded more than two dozen before being arrested, authorities said, after the latest U.S. mass shooting sent panicked shoppers fleeing.

Many of those in the busy store were buying back-to-school supplies when they were caught up in the rampage, which came just six days after a teenage gunman killed three people at a food festival in Northern California.

Announcing the death toll at a news conference, Texas Governor Greg Abbott said it was “one of the deadliest days in Texas history.”

Mexico's President Manuel Lopez Obrador said three Mexicans were among the dead and six were among the wounded. It was the eighth worst mass shooting in modern U.S. history, after the 1984 shooting in San Ysidro that killed 21 people.

The suspect was identified as a 21-year-old white male from Allen, Texas, a Dallas-area city some 650 miles (1,046 km) east of El Paso.

Asked during a CNN interview about reports of disturbing social media posts apparently made by the suspect, Texas Attorney General Ken Paxton said he would not be surprised in any way.

still interviewing him.”

El Paso police chief Greg Allen said authorities had a manifesto from the suspect that indicates “there is a potential nexus to a hate crime.”

The suspect was taken into custody without incident, according to authorities.

Citing a law enforcement source, El Paso television station KTSM published on its website what it said were two photos of the suspect taken by security cameras as he entered the Walmart.

The images showed a young white man wearing glasses, khaki trousers and a dark T-shirt, and pointing an assault-style rifle. He appears to be wearing headphones or ear defenders.

Reuters could not immediately verify the authenticity of the images.

'Very bad, many killed'

U.S. President Donald Trump said on Twitter that the reports from El Paso were “very bad, many killed.”

University Medical Centre of El Paso received 13 patients, including one who died, hospital spokesman Ryan Mielke told CNN.

Some of the patients were in surgery while others were in stable condition, he added.

Two of the patients who arrived at the hospital were children with non-life threatening injuries who were transferred to El Paso Children's Hospital, he said.

Local media said there was such an overwhelming response to an appeal by the police department for blood donations to help the wounded that long lines formed at medical centres, some of which had to tell would-be donors to come back on Sunday.

'People were panicking'

Multiple law enforcement agencies raced to the scene at the Walmart and nearby Cielo Vista Mall, including police, state troopers, Homeland Security agents and border patrol.

Shoppers fled for their lives, including Kianna Long who was at the Walmart with her husband when they heard gunfire.

“People were panicking and running, saying that there was a shooter,” Ms. Long said. “They were running close to the floor, people were dropping on the floor.”

Ms. Long and her husband sprinted through a stock room at the back of the store before sheltering with other customers in a steel container in a shipping area.

Graphic video from the scene posted on social media showed what appeared to be dead bodies and wounded victims. Tales of heroism also emerged.

Walmart said in a statement, “We're in shock over the tragic events at Cielo Vista Mall... We're praying for the victims, the community & our associates, as well as the first responders.”

Stores at the mall were also locked down as police officers cleared the shopping centre in the east of the city, which lies on the southern U.S. border with Mexico.

Video posted on Twitter showed customers at one department store being evacuated with their hands up.

Mass shootings are common in the United States. On Sunday, a teenage gunman opened fire with an assault-style rifle on the crowd at a food festival in Northern California, killing three people before fatally shooting himself.

At a Democratic presidential candidate forum in Las Vegas a clearly emotional Beto O'Rourke, a former Texas congressman who is from El Paso, broke the news to the audience that he had just heard about the deadly mass shooting in his home city.

Mr. O'Rourke said he had spoken to his wife Amy, who was driving in the city with one of their children. Addressing reporters, he teared up and struggled to deliver a short statement.

“I am incredibly saddened and it's very hard to think about this,” he said. “El Paso is the strongest place in the world. This community is going to come together. I'm going back there right now to be with my family, to be with my home town.”  

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News Network
December 6,2025

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With IndiGo flight disruptions impacting thousands of passengers, the airline on Saturday said that it will offer full waiver on all cancellations/reschedule requests for travel bookings between December 5, 2025 and December 15, 2025.

Earlier in the day, the civil aviation ministry had directed the airline to complete the ticket refund process for the cancelled flights by Sunday evening, as well as ensure baggage separated from the travellers are delivered in the next two days.

In a post on X, titled 'No questions asked', IndiGo wrote, "In response to recent events, all refunds for your cancellations will be processed automatically to your original mode of payment."

"We are deeply sorry for the hardships caused," it further added.

Several passengers, however, complained of not getting full refund as promised by the airline.

Netizens have shared screenchots of getting charged for airline cancellation fee and convenience fee.

"Please tell me why u have did this airline cancellation charges when u say full amount will be refunded (sic)," a user wrote sharing a screenshot of the refund page.

"Well, but you have still debited the convenience charges," wrote another.

Passengers have also raised concerns about the "cancel" option being disabled on the IndiGo app. "First enable the 'Cancel' button on your App & offer full refund on tickets cancelled by customers between the said dates," wrote a user.

A day after the country's largest airline, IndiGo, cancelled more than 1,000 flights and caused disruptions for the fifth day on Saturday, the ministry said that any delay or non-compliance in refund processing will invite immediate regulatory action.

The refund process for all cancelled or disrupted flights must be completed by 8 pm on Sunday, the ministry said in a statement.

"Airlines have also been instructed not to levy any rescheduling charges for passengers whose travel plans were affected by cancellations," it said.

On Saturday, more than 400 flights were cancelled at various airports.

IndiGo has also been instructed to set up dedicated passenger support and refund facilitation cells.

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News Network
December 4,2025

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Angry outbursts, long queues, and desperate appeals filled airports across India today as IndiGo grappled with a severe operational breakdown. Hundreds of flights have been cancelled or delayed, leaving thousands of passengers stranded through the night and forcing many to spend long hours at helpdesks.

Social media was flooded with videos of fliers pleading for assistance, accusing the airline of misleading updates, and demanding accommodation after being stuck for 10 to 12 hours at airports such as Hyderabad and Bengaluru.

What Triggered the Meltdown?

IndiGo has attributed the widespread disruption to “a multitude of unforeseen operational challenges.” These include:

•    Minor technology glitches
•    Winter-season schedule adjustments
•    Bad weather
•    Congestion in the aviation network
•    New crew rostering rules (Flight Duty Time Limitations or FDTL)

Among these, the most disruptive has been the implementation of the updated FDTL norms introduced by the Directorate General of Civil Aviation (DGCA) in January 2024.

These rules were designed to reduce pilot fatigue and improve passenger safety. Key changes include:

•    Longer weekly rest periods for flight crew
•    A revised definition of “night,” extending it by an extra hour
•    Tighter caps on flight duty timing and night landings
•    Cutting night shifts for pilots and crew from six per roster cycle to just two

Once these norms became fully enforceable, airlines were required to overhaul rosters well in advance. For IndiGo, this triggered a sudden shortage of crew available for duty, leading to cascading delays and cancellations.

Why IndiGo Was Hit the Hardest

IndiGo is India’s largest airline by a wide margin, operating over 2,200 flights daily. That’s roughly double the number operated by Air India.

When an airline of this size experiences even a 10–20% disruption, it translates to 200–400 flights being delayed or grounded — producing massive spillover effects across the country.

IndiGo also relies heavily on high-frequency overnight operations, a model typical of low-cost carriers that aim to maximise aircraft utilisation and reduce downtime. The stricter FDTL norms clash with these overnight-heavy schedules, forcing the airline to pull back services.

Aviation bodies have also criticised IndiGo’s preparedness. The Airline Pilots' Association of India (ALPA) said airlines were given a two-year window to plan for the new rules but “started preparing rather late.” IndiGo, it said, failed to rebuild crew rosters 15 days in advance as required.

The Federation of Indian Pilots (FIP) went further, calling the crisis the result of IndiGo’s “prolonged and unorthodox lean manpower strategy,” and alleging that the airline adopted a hiring freeze even as it knew the new rules would require more careful staffing.

How Many Flights Are Affected?

In the past 48 hours, over 300 flights have been cancelled. At least 100 more are expected to be cancelled today.

City-wise impact:

•    Hyderabad: 33 expected cancellations; several fliers stranded overnight
•    Bengaluru: over 70 expected cancellations
•    Delhi, Mumbai, Chennai, Kolkata: widespread delays and missed connections

Passengers shared distressing accounts online.

One customer at Hyderabad airport said they waited from 6 PM to 9 AM with “no action taken” regarding their delayed Pune flight. Another said IndiGo repeatedly told them the crew was “arriving soon,” only for the delay to stretch over 12 hours.

IndiGo has apologised for the disruption and promised that operations will stabilise within 48 hours, adding that “calibrated adjustments” are being made to contain the chaos.

What Should Passengers Do Now?

For those flying in the next few days, especially with IndiGo, here are key precautions:

1. Keep Checking Flight Status
Monitor your flight closely before leaving for the airport, as delays may be announced last-minute.

2. Arrive Early
Expect long queues at counters and security due to crowding and rescheduling.

3. Carry Essentials
Pack snacks, water, basic medicines, chargers, and items for children or senior citizens. Extended waiting times should be anticipated.

4. Use Flexible Booking Options
If you booked tickets with a free-date-change or cancellation option, consider using them.
If you haven’t booked yet, prefer refundable or flexible fares, or even consider alternate airlines.

5. Follow IndiGo’s Updates
Keep an eye on IndiGo’s official social media channels and contact customer support for rebooking and refund queries.

What Needs to Change?

Pilot groups have raised concerns not just about staffing but also the planning practices behind it.
The Federation of Indian Pilots accused IndiGo of:

•    Imposing an unexplained hiring freeze despite knowing the FDTL changes were coming
•    Entering non-poaching agreements that limited talent movement
•    Keeping pilot pay frozen
•    Underestimating the need to restructure operations in advance

They have urged DGCA to approve seasonal schedules only after airlines prove they have adequate pilot strength under the new norms.

ALPA also warned that some airlines might be using the delays as an “immature pressure tactic” to push DGCA for relaxations in the new rules — which, if granted, could compromise the very safety standards the norms were meant to protect.

Both pilot bodies stressed that no exemption should dilute safety, and any deviations should be based solely on scientific risk assessment.

Is a Solution in Sight?

While IndiGo says normalcy will return within two days, aviation experts believe that fully stabilising operations could take longer, depending on how quickly the airline can:
•    Re-align rosters
•    Mobilise rested crew
•    Boost staffing
•    Adjust its winter schedule to match regulatory requirements
Passengers are advised to remain prepared for continued delays over the next few days as the airline works through its backlog. 

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News Network
November 24,2025

Mangaluru, Nov 24: The original departure time of 11.10 pm was a distant memory for scores of Dammam-bound passengers at Mangaluru International Airport last Friday night, as their Air India Express flight was abruptly cancelled at the eleventh hour, sparking hours of frustration and chaos.

The flight, IX 885, initially scheduled to depart at 11.10 pm on November 22, was subject to two back-to-back reschedules—first pushed to 11.45 pm and then significantly postponed to 1.40 am—before the final, crushing announcement of cancellation was made. For the travellers, many of whom are likely expatriate workers with tight schedules, the last-minute change marked the beginning of a distressing ordeal.

"There was no drinking water, no food, and absolutely no proper guidance. We were left stranded like refugees," complained a stranded passenger.

According to multiple passenger accounts, the airline's ground staff failed to provide adequate support or essential amenities following the cancellation. Complaints poured in about the total absence of drinking water, food provisions, and any reliable guidance from the carrier's representatives. Travellers alleged they were left stranded for a considerable period, with no immediate arrangements or clear communication offered regarding accommodation or alternative travel to send them back home.

The incident has highlighted serious concerns over the carrier's contingency planning and customer service protocols during flight disruptions at one of India's key international gateways. The airline is yet to issue a comprehensive statement addressing the alleged lapse in passenger care.
 

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