IndiGo, India’s largest airline, is battling one of its worst operational disruptions in recent years, with hundreds of delays and cancellations throwing domestic travel into chaos.
Government data on Tuesday showed its on-time performance plunging to 35%, an unusual dip for a carrier long associated with punctuality.
By Wednesday afternoon, airports in Delhi, Mumbai, Bengaluru and Hyderabad had collectively reported close to 200 cancellations, stranding travellers across the country.
Crew Shortage After New Duty Norms
A major trigger behind the meltdown is a severe crew shortage, especially among pilots, following the rollout of revised Flight Duty Time Limitation (FDTL) norms last month.
The rules mandate longer rest hours and more humane rosters — a shift IndiGo has struggled to incorporate across its vast network.
Sources said several flights were grounded due to lack of cabin crew, while some delays stretched upwards of eight hours.
With IndiGo controlling over 60% of India’s domestic aviation market, the ripple effect has impacted airports nationwide.
IndiGo Issues Apology, Lists “Compounding Factors”
In a statement, IndiGo acknowledged the large-scale disruption:
“We sincerely apologise to customers. A series of unforeseen operational challenges — technology glitches, winter schedule changes, adverse weather, system congestion and updated FDTL norms — created a compounding impact that could not have been anticipated.”
To stabilise operations, the airline has begun calibrated schedule adjustments for the next 48 hours, aiming to restore punctuality. Affected passengers are being offered refunds or alternate travel arrangements, IndiGo said.
What the FDTL Rules Require
The FDTL norms, designed to reduce pilot fatigue, cap duty and flying hours as follows:
• Maximum 8 hours of flying per day
• 35 hours per week
• 125 hours per month
• 1,000 hours per year
Crew must also receive rest equalling twice the flight duration, with a minimum 10-hour rest period in any 24-hour window.
The DGCA introduced these limits to enhance flight safety.
Hyderabad: 33 Flights Cancelled, Long Queues Reported
Hyderabad’s Rajiv Gandhi International Airport saw heavy early-morning crowds as 33 IndiGo flights (arrivals and departures) were cancelled.
The airport clarified on X that operations were normal, advising passengers to contact IndiGo directly for latest flight status.
Cancellations included flights to and from Visakhapatnam, Goa, Ahmedabad, Delhi, Bengaluru, Chennai, Madurai, Hubli, Bhopal and Bhubaneswar.
Bengaluru: 42 Flights Disrupted
Bengaluru’s Kempegowda International Airport recorded 42 cancellations — 22 arrivals and 20 departures — affecting routes to Delhi, Mumbai, Chennai, Hyderabad, Goa, Kolkata and Lucknow.
Passengers Vent on Social Media
Irate travellers took to X to share their experiences. One passenger stranded in Hyderabad wrote: “I have been here since 3 a.m. and missed an important meeting.”
Another said: “My flight was pushed from 1:55 PM to 2:55 PM and now 4:35 PM. I was informed only three minutes before entering the airport.”
Delhi Airport Hit by Tech Glitch
At Delhi Airport, the disruption deepened due to a slowdown in the Amadeus system — used for reservations, check-ins and departure control.
The technical issue led to longer queues and sluggish processing, adding to delays already worsened by staff shortages.
Comments
if you think muslim killed million, then forget about you,....even you grand grand father never breath in this world. muslim are generous but if you provoke they will hit with full power even if he was alone, not like you people coward you attack in number like dogs
hope the US nukes muslim lands. Islam is responsible for killing millions
we never find Iran by supporting palestinians in their difficult times , only instigate groups like Hamas to keep entire area boil ,
watch situation sunni muslims in Iraq, syria , yeman... do US or Isreil responsible ? even US interfered , who is the benefeciary...
In Yeman entire sea route is controled by US navy , even then weapons are supplied to houthis.... who is supplying weapons weather US or Iran by the help of US navy.... !
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Read history of the their trait before blindly trusting. their statement now is just a political gimmic. if they are so worried about muslims and so powerful and talking about defending Saudi why did they defend palastine why dint they fight israel? why they just watching so many diying muslims children an women and men in palastine where is their power. what we hear nothing bnut lies from them. they will not do anything their aim is to conqer power. Rafida or Rawafid is their name!
Warriors of Muslim? Nonsense. they are killing so many muslims in Yemen, they are the one who started to fight the sunnis and killing them, they have killed many in Algeria, Lebonan using thei terrorism.
Read history of the their trait before blindly trusting. their statement now is just a political gimmic. if they are so worried about muslims and so powerful and talking about defending Saudi why did they defend palastine why dint they fight israel? why they just watching so many diying muslims children an women and men in palastine where is their power. what we hear nothing bnut lies from them. they will not do anything their aim is to conqer power. Rafida or Rawafid is their name!
salute fo the true worrier of muslim, IRAN
you are asking help with american slaves, sorry they are loyal dogs die for them not for muslim brothers.
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