Luggage row: Air India Express passengers left high and dry

[email protected] (CD Network)
November 7, 2011

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Mangalore, November 6: Passengers of Mangalore-bound Air India Express flight, consisting mostly of commuters flying down for Eid celebrations, had a torrid time on Sunday as they had to wait for an entire day to get possession of their luggage.

The Dubai-Mangalore flight scheduled to reach the airport at 8.30pm arrived here half an hour behind the schedule, but the passengers were in for more shock as some of them were told that their luggage had not arrived with the flight. There were also some passengers who had got just one bag out of their two-three bags.

When the passengers raised the issue with the Air India Express officials, they assured them that the luggage was still lying in the Dubai airport and would be ferried in the next flight to Mangalore. “You can now go home. We will make sure you got your luggage tomorrow at your doorstep,” the official had said.

However, the following day (Sunday) the passengers were contacted again by the AI Express officials and were asked to come to the airport to “clear” their luggage. “As your baggage contains electronic items, you will have to personally come to the airport and get them released from the customs officials,” the Express representative had informed. By now the tone and tenor of the representative had changed and the passengers were made to feel like they had committed some blunder.

Some of the passengers also contended that their baggage did not contain any electronic goods. As per the instruction of the AI Express representative, the passengers reached airport on Sunday evening, with no clue about the shoddy treatment that awaited them. The officials did not respond to the pleas of the aggrieved passengers. When they contacted the officer of the Airport, he sought to disassociate himself from the row. “I have no role in the incident. Don't ask me anything,” was the harsh reply the anxious passengers got.

The passengers had to wait from 4.30pm to 7.30pm with literally no information about their luggage. “How can we fly in such a irresponsible airliner? They book more tickets than the allotted seats. This is the reason behind the present chaos,” Rafeeq, a passenger of the flight, said.

The passengers finally got to lay their hands on the luggage only at 9pm after an enervating wait, said Yahya, another passenger.

Most of the passengers on the flight on Sunday were Muslim immigrants, who were flying for a short Eid trip. But, the alleged irresponsibility on the part of the airlines company, left them with an experience that they would just like to forget as quickly as possible.

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News Network
May 3,2024

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Mangaluru: The passenger vessel service between Lakshadweep and Mangaluru has recommenced operations with the arrival of Parali, a high-speed craft, at the Old Mangaluru Port on Thursday, May 2 

With 160 passengers on board, along with a pilot, a ship engineer, an assistant, and eight labourers, the arrival of the vessel brings hopes of reinstating this vital transportation link.

The passengers were welcomed by Congress brass. The vessels that used to arrive before the Covid-19 pandemic took 13 hours to reach Mangaluru from Lakshadweep. However, the introduction of the high-speed craft, Parali, has reduced the travel time to approximately seven hours, said Abubakar Ashraf Bengre.

Bengre is part of a team that has been instrumental in liaising with the authorities of both Lakshadweep and Karnataka to facilitate the revival of this service. He told reporters that the service would bring better economic activity to Mangaluru. 

Over recent months, discussions have been held with Hamdullah Sayeed, president, Lakshadweep Congress Committee, as well as Karnataka Speaker UT Khader and district minister Dinesh Gundu Rao, to garner support for the reintroduction of the service.

The passengers who arrived mostly sought medical treatment, went shopping or met relatives here. They said that they traveled for Rs 450. Former MLA J R Lobo said that they will urge the government to ensure regular vessel services continue.

The passenger service was discontinued due to a lack of demand, it is learnt. In the year 2018-19, 4,955 passengers embarked and 7,422 disembarked from the Old Mangaluru Port. Subsequently, the figures declined to 3,779 (embarked) and 2,294 (disembarked) in 2019-20. The numbers further plummeted to 561 (embarked) and 19 (disembarked) in 2020-21, leading to the suspension of the service.

At present, the administration of the Union Territory of Lakshadweep has released a schedule for high-speed craft movement from April 29 to May 5.

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News Network
May 4,2024

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Mangaluru, May 4: A tragic incident unfurled last evening in Subrahmanya of Kadaba taluk in Dakshina Kananda, where a young gentleman, who had recently entered the bonds of matrimony a mere ten days hence, met his untimely demise due to a lightning strike.

As twilight descended, a tempestuous thunderstorm, accompanied by billowing rain clouds, cast its shadow over the locale.

Somasundar was diligently engaged in the task of piling up dried nuts in the yard to shield them from the impending deluge, when fate cruelly intervened, subjecting him to the fatal force of a lightning bolt.

Despite the expeditious efforts to convey him to Kadaba Community Hospital subsequent to his sudden indisposition, he tragically succumbed to his injuries. 

Somasundar, who operated a car washing enterprise in proximity to Subrahmanya, is mourned by his mother, sister, and wife.

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News Network
May 7,2024

Mangaluru: Former MLC Ivan D’Souza on Monday led a delegation to the Passport Seva Kendra in Mangaluru, urging the authorities to provide basic facilities for applicants. D’Souza addressed the media, highlighting the lack of essential amenities at the Mangaluru PSK. “I have requested the authorities to provide basic facilities for people visiting the PSK.

There are no chairs for the convenience of people who arrive at the PSK. They are forced to sit or stand by the side of the road or on footpaths. Additionally, there is no parking facility, no washrooms, and water has not been provided for the public,” the Congress leader stated.

An average of 500 to 600 people from various parts of the state visit the PSK. They have to wait in the scorching heat of the sun, D’Souza mentioned, urging the govt to address these issues promptly. “Officials have agreed to find solutions to the problems faced by the people. Meanwhile, we have also demanded that the PSK be relocated to a more convenient space. We have suggested that the PSK could be moved to the old DC’s office, where there is sufficient space. If our demands are not met, we will hold a protest,” D’Souza explained.

Ashraf Kinara, vice-president of the Dakshina Kannada Waqf Advisory Committee, echoed the sentiment, stating that the authorities should either provide all basic facilities for passport applicants at the PSK or relocate the centre to a better location.

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