Google, Facebook update website to comply with IT rules

Agencies
May 30, 2021

New Delhi, May 30: Large digital companies like Google and Facebook have begun updating their websites to reflect the appointment of the grievance officers under the new social media rules that came into effect recently.

According to government sources, large social media companies like Google, Facebook and WhatsApp have shared details with the IT Ministry as per the requirement of the new digital rules, but Twitter is still not following the norms.

The new rules require significant social media intermediaries – those with other 50 lakh users – to appoint a grievance officer, nodal officer and a chief compliance officer. These personnel are required to be resident in India.

Industry sources said Facebook and WhatsApp have already shared their compliance report with the Ministry of Electronics and IT, and that the details of the new grievance officers appointed are being updated to replace the existing information on these platforms.

Google’s ‘Contact Us’ page shows details of Joe Grier as a contact person with an address from Mountain View, US. The page also contains details on the grievance redressal mechanism for YouTube.

As per the rules, all intermediaries have to prominently publish on their website, app or both, the name of the grievance officer and his/her contact details as well as the mechanism by which a user or a victim may make a complaint.

The grievance officer will have to acknowledge the complaint within 24 hours and dispose of such complaint within a period of 15 days from the date of its receipt; and receive and acknowledge any order, notice or direction issued by the authorities.

The government sources on Friday had said that Twitter is not following the norms.

Twitter has not sent details of the chief compliance officer to the IT Ministry, and shared details of a lawyer working in a law firm as a nodal contact person and grievance officer, they added.

This when the IT rules clearly require these designated officers of the significant social media platforms to be employees of the company and resident in India, they pointed out.

While Twitter did not respond to email queries on the issue, its website mentions Dharmendra Chatur as the ‘Resident Grievance Officer for India (Interim)’.

Google, Facebook and WhatsApp also did not respond to detailed email queries on the appointment of the personnel as required by the new IT rules.

The sources had earlier said that besides Google, Facebook and WhatsApp, other significant social media intermediaries like Koo, Sharechat, Telegram and LinkedIn too have shared details with the ministry as per the requirement of the IT norms.

Under the new rules, social media companies will have to take down flagged content within 36 hours, and remove within 24 hours content that is flagged for nudity, pornography etc.

The Centre has said the new rules are designed to prevent abuse and misuse of platforms, and offer users a robust forum for grievance redressal.

Non-compliance with the rules would result in these platforms losing the intermediary status that provides them immunity from liabilities over any third-party data hosted by them. In other words, they could be liable for criminal action in case of complaints.

After the new norms came into effect on May 26, the IT Ministry had turned up the heat on significant social media companies, asking them to immediately report compliance and provide details of the three key officials appointed.

The new IT rules also require significant social media intermediaries – providing services primarily in the nature of messaging – to enable identification of the “first originator” of the information that undermines the sovereignty of India, the security of the state, or public order.

The large platforms have to also publish periodic compliance reports every month mentioning the details of complaints received and action taken thereon, and the number of specific communication links or parts of information that the intermediary has removed or disabled access to in pursuance of any proactive monitoring conducted by using automated tools or other reasons. 
 

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News Network
July 18,2024

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Rescue personnel on Thursday, July 18, recovered two more bodies of people killed in the recent landslide at Shirur village in Ankola taluk of Uttara Kannada district.

With this, the rescuers have recovered the bodies of six persons, including four of a family.

On Thursday, the members of NDRF recovered the body of a six-year-old girl, Avanthika, near Gokarna, some eight km from the tragedy site.

The officials had sighted her body on Tuesday too but couldn't recover due to the overflowing Gangavali river and heavy rain. On Tuesday, the rescuers had recovered the bodies of her father, mother and brother.

The emergency service personnel also recovered the body of the driver of the gas tanker that was washed away in the river after the landslide. The body was recovered from one of the several islands created by the tonnes of mud that washed away into the river. The identity of the driver is yet to be ascertained.

Locals claim that at least three more persons are missing from the village and could be buried under the debris.

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News Network
July 19,2024

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Microsoft has announced an investigation into the Azure cloud server outage in the US and other parts of the world.

The outage caused temporary grounding of flights of low-cost carrier Frontier Airlines in the US.

"Our systems are currently impacted by a Microsoft outage, which is also affecting other companies. During this time booking, check-in, access to your boarding pass, and some flights may be impacted. We appreciate your patience," the company said on X.

Now, the ground stop has been lifted, and the company is in the process of resuming flight operations.

In India, SpiceJet, IndiGo, Air India Express and Akasa Airlines also faced difficulties. Most of the passengers were unable to do their web checkin online.

"Due to infrastructure issues with our service provider, some of our online services, including booking, check-in and manage booking services will be temporarily unavailable," Akasa Airlines said in a statement.

"Our systems are currently impacted by a Microsoft outage, which is also affecting other companies. During this time, booking, check-in, access to your boarding pass, and some flights may be impacted. We appreciate your patience," said IndiGo on X.

"As our systems are impacted by an ongoing issue with Microsoft Azure, we are experiencing high volumes at contact centre. Please contact us only if your travel is within 24 hrs," added IndiGo.

"Global digital infrastructure issues with cloud services are temporarily impacting operations across multiple airlines, airports and other businesses globally. As a result, our website, reservation and airport check-in systems are also impacted. Please plan your travel and keep sufficient time in hand for airport procedures. We regret the inconvenience and appreciate your patience and understanding during this time," said Air India Express on X

Currently, the affected airlines are doing manual check-ins and boarding processes at the airports.

Down under, Sydney Airport in Australia is facing service outage. It has requested the passenger to leave home early to avoid delays.

"A global technical outage has impacted some airline operations and terminal services. Flights are currently arriving and departing however there may be some delays throughout the evening.   We have activated our contingency plans and deployed additional staff to our terminals.   If you're travelling today make sure you leave plenty of time to come to the airport and check with your airline regarding the status of your flight," Syndney Airport posted the message on X.

"CrowdStrike, the cybersecurity firm that services numerous industries, was down across parts of the world Friday morning, halting news broadcasts and grounding flights," reported reported.

"I am aware of a large-scale technical outage affecting a number of companies and services across Australia this afternoon. Our current information is this outage relates to a technical issue with a third-party software platform employed by affected companies," said the office of Australia's National Cyber Security Coordinator Michelle McGuinness on X. 

Hong Kond Airport is facing IT service outage and has now switched to manual check-in and boarding processes.

Air France and Paris airports are also facing similar issues, reported Reuters. Add to that, Paris Olympic committee said that its IT operations have been impacted by a global cyber outage.

"We have activated contingency plans in order to continue operations," the organising committee said in a statement.

Taiwan's two major airlines, China Airlines and Eva Air, have been spared are unaffected.

Even Microsoft 365, which offers access to Word, SharePoint Online, OneDrive for Business, Teams, Intune, PowerBI, Microsoft Fabric, Microsoft Defender, Viva Engage and other productivity tools has become inaccessible to clients around the world, including major cities across India.

The Microsoft 365 service health status reads-- "Users may be unable to access various Microsoft 365 apps and services".

Indian Government's statement 

“MEITY (Ministry of Electronics and Information Technology) is in touch with Microsoft and its associates regarding the global outage. The reason for this outage has been identified and updates have been released to resolve the issue. CERT is issuing a technical advisory. NIC network is not affected,” said Ashwini Vaishnaw, Minister for Railways, Information & Broadcasting, Electronics & Information Technology, Government of Bharat. 

Computers with CrowdStrike cybersecurity applications are struck with Blue Screen of Death (BSoD) issue.

Indian Computer Emergency Response Team has recommended user to follow the process shared by CrowdStrike on Reddit below:

Step 1: Boot Windows into Safe Mode or the Windows Recovery Environment.

Step 2: Navigate to the C:\Windows\System32\drivers\CrowdStrike directory

Step 3: Locate the file matching “C-00000291*.sys” and delete it.

Step 4: Boot the host device normally. This should fix the BSoD problem. 

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News Network
July 16,2024

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Bengaluru: Dengue cases in Karnataka are inching closer to the 10,000-mark, with the total positive cases as of Monday reaching 9,962 according to the health department's bulletin.

Another death in Shivamogga has brought the total fatalities due to dengue to eight. This is, however, not inclusive of the death of an 11-year-old boy in Bengaluru on July 5 that BBMP officials later confirmed was due to dengue.

Nearly 37 per cent of the all dengue positive cases reported across the state till Monday evening were among those aged up to 18 years. The number of dengue cases among children aged 0-1 years has also been on the rise, with 176 cases reported across the state.

The health department has tested over 73,900 blood samples for dengue so far, testing a few thousand samples every day.

A total of 363 cases were recorded in Bengaluru on Monday, with 35 hospitalisations. This brings the total number of positive cases in the city to 3,487. Suspected dengue cases, where people might be displaying similar symptoms as dengue but would not have yet tested positive for the infection, stood at 19,066 cases.

Between January 1 and July 1, the city recorded 1,563 positive cases with 6,443 suspected cases, according to the bulletin. Within the next two weeks, these numbers doubled to 3,124 and 14,281, respectively.

This, according to Dr Savitha S K, programme head of the vector-borne disease control programme wing of the BBMP, was not any cause for alarm. "We are actively searching for cases during our door-to-door surveys and also passively collecting data from hospitals. Last year, data was lost or not captured accurately, particularly in private hospitals, which did not record the addresses of patients. This impacted our total numbers but we are documenting cases better this year," she said.

Sources in the health department who wished to maintain anonymity noted that some of the underreporting at the city level was also in a bid to avoid panic among residents. Therefore, comparison with data from the previous year would not yield accurate results, they noted.

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